Pennsylvania
Quitline Profile
United States
Quitline: Pennsylvania Free Quitline
Began Operations: June 2002
Website: https://www.health.pa.gov/topics/programs/tobacco/pages/quitline.aspx
Standard Hours of Operation
Monday:
08:00 AM - 01:00 AM
Tuesday:
08:00 AM - 01:00 AM
Wednesday:
08:00 AM - 01:00 AM
Thursday:
08:00 AM - 01:00 AM
Friday:
08:00 AM - 01:00 AM
Saturday:
08:00 AM - 01:00 AM
Sunday:
08:00 AM - 01:00 AM
Closed on:
Thanksgiving and Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English/Spanish
2
(877) 777-6534
Deaf/Hard of hearing
3
(855) DEJELO-YA
Spanish
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, and interpretive services with translation in over 200 languages
Deaf/Hard of hearing: TTY relay CA Communication Assistant
 
ENROLL IN ONLINE
CESSATION SERVICES
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 20 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
Additional Info:
Quitline coaches provide info & resources to enrollees who meet eligibility criteria for Low Dose CT Scanning for early identification of lung tumors.
To receive counseling:
Readiness; Age (14 years and older); Resident of Pennsylvania
To receive medication:
Age (18 years and older); complete medical screening questions (revised in 2022)
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Lyn Becker
Pennsylvania Department of Health
(717) 451-6694
carobecker@pa.gov
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: No
Restaurants No
Tobacco Tax Rates
Current cigarette tax rate: $2.60
Effective date: November 1, 2009
Amount of last increase: $1.00
Callers (Source: NAQC Annual Survey - 2021)
Number of direct calls to the quitline: 19,809
Number of tobacco users receiving services: 6,753
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 1,776
Calculations (Source: NAQC Annual Survey - 2021)
Amount per smoker spent on services and medications: $1.29
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.44 %
NAQC standard quit rate: 37.10 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Quitline metrics for 2020 and 2021 were impacted by the Covid 19 experience with fewer people contacting the quitline/Quitlogix web site during that time. The Pa DOH Division of Tobacco Control and Prevention's 8 regional contractors were unable to conduct business as usual in their regions (for example- holding cessation classes with referral to the Quitline and promoting the Quitline at public events) which resulted in fewer people calling the Quitline.
Funder of quitline services: Pennsylvania Department of Health
Operator of counseling services: National Jewish Health
Funding source(s): MSA funds, CDC funds
Profile last updated on November 3, 2022
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