North Carolina
Quitline Profile
United States
Quitline: QuitlineNC
Began Operations: November 2005
Website:
http://www.quitlinenc.com
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving, Christmas, New Year's Day
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English/Spanish
2
(877) 777-6534
TTY
3
(855) DEJELO-YA
Spanish
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: AT&T services with translation in over 170 languages
Deaf/Hard of hearing: Direct TTY machine
ENROLL IN ONLINE
CESSATION SERVICES
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Any North Carolina resident. Uninsured residents, Medicaid and Medicare insured residents will receive up to 4 proactive coaching sessions. All commercially insured residents will be limited to one coaching session.
To receive medication:
Medicaid & Medicare insured or uninsured enrolled in multicall program 18 years of age and older
Additional Info:
Anyone regardless of insurance can enroll in Pregnancy program (10 calls ) or Behavioral health program (7 calls plus 12 week combination therapy) There is no eligibility requirements for the web only or texting.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:
Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:
Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Joyce Swetlick
NCDPH Tobacco Prevention and Control Branch
(919) 707-5402
joyce.swetlick@dhhs.nc.gov
Other information:
Smoke-Free Laws
Workplaces: No
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $0.45
Effective date: September 1, 2009
Amount of last increase: $0.10
Quitline Engagement
(Source: NAQC Annual Survey - 2021)
Number of direct calls to the quitline: 27,540
Number of tobacco users receiving services: 7,845
Number of tobacco users registering for Web-based services: 975
Number of tobacco users referred to the quitline: 5,176
Quitline Investment and Impact
(Source: NAQC Annual Survey - 2021)
Amount per smoker spent on services and medications: $1.60
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.62 %
NAQC standard quit rate: 34.30 %
NOTE: Additional quitline data is available online at
www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Tobacco Prevention and Control Branch, Division of Public Health, NC DHHS
Operator of counseling services: RVO Health
Funding source(s): State/Provincial government, Federal government
