Quitline Profile
United States
Quitline: Illinois Tobacco Quitline
Began Operations: October 2000
Standard Hours of Operation
07:00 AM - 09:00 PM
07:00 AM - 09:00 PM
07:00 AM - 09:00 PM
07:00 AM - 09:00 PM
07:00 AM - 09:00 PM
09:00 AM - 05:00 PM
09:00 AM - 05:00 PM
Closed on:
Easter Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
Telephone Numbers
Phone Number
(866) 784-8937
(866) 784-8937
(800) 501-1068
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Mandarin, Cantonese, Korean, Vietnamese, French, Russian, Polish, and over 250 languages
Deaf/Hard of hearing: Direct TTY machine
Phone Counseling
brief intervention
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
nasal spray
Discounted Medications
nasal spray
Distribution Methods
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
Additional Info:
Freedom From Smoking® Plus ( Online self-paced format, available via desktop, tablet, or smart phone.

Motivational Text Messages: Callers can enroll to receive daily motivational text messages for 8 weeks and can opt out at any time.

Reminder Text: Callers can enroll with a Counselor to receive reminder text messages of their weekly call-in date and time.
To receive counseling:
All Illinois residents 13 years of age and older are eligible to receive counseling.
To receive medication:
The following types of clients do not qualify for the ITQL NRT program: •Under the age of 18 •Pregnant •NRT is medically contraindicated •Medicaid-Eligible for 2-week NRT Starter Set •Private insurance coverage for NRT products •Enrolled in other NRT distribution program
Additional Info:
Medicaid Clients:

As of December 4, 2023, the Illinois Tobacco Quitline is providing a free 2-week starter set of over-the-counter Nicotine Replacement Therapy (patches, gum, or lozenges) two times per year to clients that report having Medicaid as their primary health insurance and are interested in receiving NRT to support their quit attempt.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
mental health disorders including psychiatric conditions
Additional Info:
My Life, My Quit Program
Menthol Section on ITQL Web Site
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Nancy Martin
Illinois Tobacco Quitline
(217) 610-8159
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $2.98
Effective date: July 1, 2002
Amount of last increase: $1.00
Quitline Engagement (Source: NAQC Annual Survey - 2022)
Number of direct calls to the quitline: 28,488
Number of tobacco users receiving services: 5,835
Number of tobacco users registering for Web-based services: 0
Number of tobacco users referred to the quitline: 3,204
Quitline Investment and Impact (Source: NAQC Annual Survey - 2022)
Amount per smoker spent on services and medications: $2.20
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.51 %
NAQC standard quit rate: 26.50 %
NOTE: Additional quitline data is available online at
Context for quitline metrics:
Funder of quitline services: Illinois Department of Public Health
Operator of counseling services: American Lung Association in Illinois / Illinois Tobacco Quitline
Funding source(s): State/Provincial government, MSA funds, Federal government
Profile last updated on April 29, 2024