Arizona
Quitline Profile
United States
Quitline: Arizona Smokers' Helpline (ASHLine)
Began Operations: March 1995
Website:
http://www.ashline.org/
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Thanksgiving Day and Christmas Day - closed. Memorial Day, Independence Day, Labor Day, the day after Thanksgiving, and Christmas Eve, close at 5:30PM and open at 5:00AM MT the following day to support Arizona residents.
Telephone Numbers
Line
Phone Number
Language/Subject
1
800-55-66-222
English/Spanish
2
(800) QUIT-NOW
English
3
(855) DEJELO-YA
Spanish
4
800-261-6259
TTY
Supported Languages
Counseling offered in: Our self-guided online support, text, email and printed education materials are available in English and Spanish. For all other languages, QuitLogix uses LanguageLine.
Third-party counseling:
Deaf/Hard of hearing: Direct TTY machine
ENROLL IN ONLINE
CESSATION SERVICES
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Arizona residents who are: uninsured; underinsured; have Medicare or Medicaid (AHCCCS) insurance; pregnant persons regardless of insurance status; or are age 13-17 regardless of insurance status.
To receive medication:
Program participants who are: uninsured; underinsured; or have Medicare or Medicaid (AHCCCS) insurance. Medical consent is required for pregnant participants and participants with medical contraindications. Youth are not able to receive medication.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:
Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:
Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Emily Carlson, Office Chief
Arizona Department of Health Services
emily.carlson@azdhs.gov
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $2.00
Effective date: December 8, 2006
Amount of last increase: $0.82
Quitline Engagement
(Source: NAQC Annual Survey - 2021)
Number of direct calls to the quitline: 6,515
Number of tobacco users receiving services: 2,612
Number of tobacco users registering for Web-based services: 3,352
Number of tobacco users referred to the quitline: 4,752
Quitline Investment and Impact
(Source: NAQC Annual Survey - 2021)
Amount per smoker spent on services and medications: $2.72
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.39 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at
www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Arizona Department of Health Services Bureau of Tobacco and Chronic Disease and Health Promotion, Centers for Disease Control and Prevention
Operator of counseling services: National Jewish Health
Funding source(s): State/provincial government, Federal government, tobacco tax revenues.
