Washington
Quitline Profile
United States
Quitline: Washington State Quitline
Began Operations: November 2000
Website: http://www.quitline.com
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving Day, Christmas Day
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-800-QUIT-NOW
English
2
1-800-784-8669
English
3
1-855-DEJELO-YA
Spanish
4
1-855-335-3569
Spanish
5
1-877-777-6534
Deaf/Hard of hearing
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: AT&T Interpretive services
Deaf/Hard of hearing: Video relay interpreter
 
VIEW ONLINE
CESSATION SERVICES
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
text to cell (two-way)
text to cell (one-way)
text to cell (two-way w/ counselor)
text to cell (two-way automated)
Length of standard first session: 30 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
webpages
forums
online courses
social media
AI
mobile app
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
combination NRT
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
combination NRT
Medication Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
Additional Info:
Washington State has partnered with Truth Initiative to offer This is Quitting, a quit vaping text message program for young people ages 13-24. The first-of-its-kind program dedicated to helping young people be free from nicotine addiction has had over 500,000 young people enroll since its launch in 2019.

The program is confidential and free to all users, tailored on age, type of e-cigarette, and quit journey progress. To get started, a young person can text VAPEFREEWA to 88709.
To receive counseling:
Washington State resident Ready to quit within 30 days or already quit Uninsured or underinsured (no telephone counseling benefit)
To receive medication:
Age 18+ Must be enrolled in counseling No medical contraindications Not pregnant
Additional Info:
Callers with a telephone counseling benefit from their employer or health plan will be connected to that benefit upon registration
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Additional Info:
Spanish-speaking callers
Those supporting another's effort to quit
Specialized Protocols
pregnant tobacco users
behavioral health
youth, under 18
Cost-Sharing Partnerships
Medicaid
Medicare
state as employer
large self-insured business
commercial insurer
other
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indicate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Nick Fradkin
Washington State Department of Health
(360) 236-3547
nick.fradkin@doh.wa.gov
Other information:
Call 1-800-QUIT-NOW for free promotional materials.
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $3.025
Effective date: May 1, 2010
Amount of last increase: $2.025
Quitline Engagement (Source: NAQC Annual Survey - 2024)
Number of direct calls to the quitline: 6,390
Number of tobacco users receiving services: 1,782
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 236
Quitline Investment and Impact (Source: NAQC Annual Survey - 2024)
Amount per smoker spent on services and medications: $0.48
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.34 %
NAQC standard quit rate: 33.70 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
The number of tobacco users receiving services does not include the vast majority of Medicaid clients, many of whom make direct calls to the Quitline, but get triaged to their more robust managed care or fee-for-service telephone counseling benefit. This number also excludes privately insured callers who have a telephone counseling benefit.
Funder of quitline services: Washington State Department of Health
Operator of counseling services: RVO Health
Funding source(s): Centers for Disease Control and Prevention
Electronic Medical Records:
Profile last updated on May 12, 2025
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