New York
Quitline Profile
United States
Quitline: New York State Quitline
Began Operations: June 2000
Website:
http://www.nysmokefree.com/
Standard Hours of Operation
Monday:
09:00 AM - 09:00 PM
Tuesday:
09:00 AM - 09:00 PM
Wednesday:
09:00 AM - 09:00 PM
Thursday:
09:00 AM - 09:00 PM
Friday:
09:00 AM - 05:00 PM
Saturday:
09:00 AM - 05:00 PM
Sunday:
09:00 AM - 05:00 PM
Closed on:
Easter, Memorial Day, Independence Day, Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(866) NY-QUITS
English
2
(866) NY-QUITS
Other than English
3
(866) QUIT-FAX
Fax
4
NY RELAY SERVICE 711
Deaf/Hard of hearing
5
1-800-QUIT-NOW
English
6
1-855-DÉJELO-YA
Spanish
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: 2-way triage with Asian Smokers Quitline and translation services for over 140 languages
Deaf/Hard of hearing: TTY relay CA Communication Assistant
VIEW ONLINE
CESSATION SERVICES
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
text to cell (two-way)
text to cell (one-way)
text to cell (two-way w/ counselor)
text to cell (two-way automated)
Length of standard first session: 20 min
Length of standard follow-up session: 10 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
webpages
forums
online courses
social media
AI
mobile app
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
combination NRT
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
combination NRT
Medication Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
Additional Info:
Menthol commercial tobacco cessation digital workshops tailored for Black and African American, Hispanic or Latinx and LGBTQIAS+
Learn2Quit text program available in English and four most common Spanish dialects in NYS: Caribbean, Mexican, Central American, South American
Links to the NYS and NYC sponsored DROPTHEVAPE text program for teens and young adults
To receive counseling:
NYS nicotine dependent resident (commercial tobacco and ENDS users).
To receive medication:
Age 18+; NYS resident; Commercial cigarettes and/or ENDS user; no contraindications
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Additional Info:
materials for people with disabilities
materials to educate about lung cancer screening
Specialized Protocols
pregnant tobacco users
behavioral health
youth, under 18
Cost-Sharing Partnerships
Medicaid
Medicare
state as employer
large self-insured business
commercial insurer
other
Fax or electronic referral program:
Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indicate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:
Within 72 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Paula Celestino
Roswell Park Comprehensive Cancer Center
(716) 845-8817
paula.celestino@roswellpark.org
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $5.35
Effective date: September 1, 2023
Amount of last increase: $1.00
Quitline Engagement
(Source: NAQC Annual Survey - 2023)
Number of direct calls to the quitline: 79,937
Number of tobacco users receiving services: 34,375
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 7,649
Quitline Investment and Impact
(Source: NAQC Annual Survey - 2023)
Amount per smoker spent on services and medications: $3.26
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 2.21 %
NAQC standard quit rate: 29.20 %
NOTE: Additional quitline data is available online at
www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: New York State Department of Health
Operator of counseling services: Roswell Park Comprehensive Cancer Center
Funding source(s): State/Provincial government, Federal government
Electronic Medical Records:
