Alabama
Quitline Profile
United States
Quitline: Alabama
Began Operations: April 2005
Standard Hours of Operation
Monday:
06:00 AM - 12:00 AM
Tuesday:
06:00 AM - 12:00 AM
Wednesday:
06:00 AM - 12:00 AM
Thursday:
06:00 AM - 12:00 AM
Friday:
06:00 AM - 12:00 AM
Saturday:
06:00 AM - 12:00 AM
Sunday:
06:00 AM - 12:00 AM
Closed on:
Thanksgiving and Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
800-784-8669
English/Spanish
2
888-229-2182
TTY
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Over 100 languages.
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 15 min
Length of standard follow-up session: 10 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Must be an Alabama resident
To receive medication:
Must be an Alabama resident over 18 years old and meet medical/physical criteria; if under 18 or pregnant, physician approval required. All callers requesting NRT must agree to coaching. Medicaid and Plan First recipients must use their plan's pharmaceutical benefits.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
fax referral program
Julie Hare
(334) 206-3830
julie.hare@adph.state.al.us
Other information:
Smoke-Free Laws
Workplaces: No
Bars: No
Restaurants No
Tobacco Tax Rates
Current cigarette tax rate: $0.675
Effective date: May 18, 2004
Amount of last increase: $0.25
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 16,094
Number of tobacco users receiving services: 3,115
Number of tobacco users registering for Web-based services: 1,784
Number of tobacco users referred to the quitline: 2,495
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $0.56
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.42 %
NAQC standard quit rate: 31.00 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: CDC, Alabama Department of Public Health
Operator of counseling services: Information & Quality Healthcare
Funding source(s): CDC, Alabama Department of Public Health
Profile last updated on July 27, 2021
Alaska
Quitline Profile
United States
Quitline: Alaska's Tobacco Quitline
Began Operations: January 2002
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
holidays
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English
2
(888) 842-QUIT
English
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Mandarin, Cantonese, Korean, Vietnamese, French, Russian, translation services are available in 148 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 40 min
Length of standard follow-up session: 45 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
All Alaskan adults (18+) are eligible to receive free phone, web, and text based counseling. Alaskan's can call the quitline as often as they like and are eligible to receive 4 pro-active support calls from a quit coach.
To receive medication:
All Alaskan adults (18+) who enroll in the multi-call counseling program are eligible to receive free combination therapy (patch and gum or lozenge). Participants are eligible to receive 4 weeks of patch and 2 weeks of gum or lozenge with one enrollment every 6 months (or 2 times per year).
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Eliza Muse
State of Alaska Tobacco Prevention & Control Prog.
(907) 269-0465
eliza.muse@alaska.gov
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $2.00
Effective date: July 1, 2007
Amount of last increase: $0.20
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 5,018
Number of tobacco users receiving services: 1,901
Number of tobacco users registering for Web-based services: 1,058
Number of tobacco users referred to the quitline: 758
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $5.76
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 2.07 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Alaska Department of Health and Social Services
Operator of counseling services: Optum
Funding source(s): CDC-NTCP Core Funding and State General Funds
Profile last updated on August 9, 2021
Arizona
Quitline Profile
United States
Quitline: Arizona Smokers' Helpline
Began Operations: March 1995
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
ASHLine turns on our after-hours call answering service, ContactOne, during the holidays to support a 'live answer' user experience, 24 hours a day, 365 days per year.
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) 556-6222
English
2
(800) 556-6222
Spanish
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: 
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 25 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Resident of Arizona
To receive medication:
Resident of Arizona, Medicare, Medicaid, and uninsured recipient. Clients with the following conditions or who are under the age of 18 also need prior approval from their physician: history of irregular heart rhythms, worsening chest pain, high blood pressure, an incident of heart attacks, and preg.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Mark Boldt
Arizona Center for Tobacco Cessation
(602) 827-3331
boldt1@email.arizona.edu
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $2.00
Effective date: December 8, 2006
Amount of last increase: $0.82
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 10,202
Number of tobacco users receiving services: 4,436
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 7,836
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $3.21
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.58 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Arizona Department of Health Services Bureau of Tobacco & Chronic Disease, Centers for Disease Control and Prevention
Operator of counseling services: University of Arizona/Arizona Smokers' Helpline
Funding source(s): State/Provincial government, Tobacco tax revenues
Profile last updated on October 5, 2021
Arkansas
Quitline Profile
United States
Quitline: Be Well Arkansas
Began Operations: January 2003
Standard Hours of Operation
Monday:
08:00 AM - 04:00 PM
Tuesday:
08:00 AM - 04:00 PM
Wednesday:
08:00 AM - 04:00 PM
Thursday:
08:00 AM - 04:00 PM
Friday:
08:00 AM - 04:00 PM
Saturday:
Closed
Sunday:
Closed
Closed on:
All State of Arkansas holidays
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT--NOW
English/Spanish
2
(800) 590-8026
Spanish
3
(833) 283-WELL
English/Spanish
Supported Languages
Counseling offered in: English and Spanish.
Third-party counseling: English, Spanish, AT&T Interpretive Services for all other languages
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 15 min
Length of standard follow-up session: 20 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
Additional Info:
Callers can also receive information on how to manage their diabetes and hypertension.
To receive counseling:
All tobacco users 13 and older
To receive medication:
Tobacco users 18 and over who are ready to quit within 30 days
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Joy Gray
Arkansas Department of Health
(501) 661-2042
lana.gray@arkansas.gov
Other information:
Smoke-Free Laws
Workplaces: No
Bars: No
Restaurants No
Tobacco Tax Rates
Current cigarette tax rate: $1.15
Effective date: March 1, 2009
Amount of last increase: $0.56
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: Not available
Number of tobacco users receiving services: 2,949
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: Not available
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $2.26
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.67 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Arkansas Department of Health.
Operator of counseling services: Be Well Arkansas
Funding source(s): Master Settlement Agreement (MSA).
Profile last updated on July 27, 2021
California
Quitline Profile
United States
Quitline: Kick It California
Began Operations: August 1992
Standard Hours of Operation
Monday:
07:00 AM - 09:00 PM
Tuesday:
07:00 AM - 09:00 PM
Wednesday:
07:00 AM - 09:00 PM
Thursday:
07:00 AM - 09:00 PM
Friday:
07:00 AM - 09:00 PM
Saturday:
09:00 AM - 05:00 PM
Sunday:
Closed
Closed on:
New Year's Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) 300-8086
English
2
(800) 600-8191
Spanish
3
(800) 556-5564
Korean
4
(800) 778-8440
Vietnamese
5
(800) 838-8917
Cantonese
6
(800) 838-8917
Mandarin
Supported Languages
Counseling offered in: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese
Third-party counseling: 
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 10 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
Additional Info:
- Text programs (English): text Quit Smoking or Quit Vaping to 66819
- Text programs (Spanish): text Dejar De Fumar or No Vapear to 66819
- Mobile apps: available in iOS and Android: NO BUTTS for quitting smoking, NO VAPE for quitting vaping
- Amazon Alexa: enable Stop Smoking Coach or Stop Vaping Coach
- Deaf/Hard of Hearing: (800) 933-4833
To receive counseling:
All tobacco users in California, ages 13 and above, are eligible to receive free telephone coaching to help them quit.
To receive medication:
A 2-week supply of nicotine patches is available for eligible parents of children aged 0-5, pregnant women with doctor approval, callers to the nationwide Asian Smokers' Quitline, and residents of Alameda or San Francisco counties.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 72 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Carrie Kirby
Kick It California
(858) 300-1054
ckirby@ucsd.edu
Other information:
Health care and other providers may refer patients directly @ https://kickitca.org/patient-referral
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $2.87
Effective date: January 1, 1999
Amount of last increase: $2.00
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 65,288
Number of tobacco users receiving services: 12,198
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 10,171
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $3.13
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.43 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: California Department of Public Health, First 5 California, and Centers for Disease Control and Prevention (CDC)
Operator of counseling services: University of California, San Diego
Funding source(s): Tobacco tax revenues, federal funds (CDC)
Profile last updated on October 1, 2021
Colorado
Quitline Profile
United States
Quitline: Colorado QuitLine
Began Operations: October 2001
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Thanksgiving, Christmas, (early closure at 4:30 p.m.on Memorial, Independence, Labor Day and Christmas Eve)
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) 784-8669
English
2
(855) 335-3569
Spanish
3
(800) 659-2656
Deaf/Hard of hearing
4
(800) 652-3455
English/Spanish
Supported Languages
Counseling offered in: English, Spanish, Arabic, and interpretive services with translation in over 170 languages
Third-party counseling: Mandarin, Cantonese, Korean, Vietnamese
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 10 min
Length of standard follow-up session: 10 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
12 years of age or older; Colorado residency
To receive medication:
Enroll in the QuitLine phone or online program, must be 18 years of age or older, and medically eligible. To receive varenicline, a participant must be 18 years of age or older, a Colorado Medicaid member, and enrolled in telephone coaching.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Michelle Lynch
Colorado Department of Public Health & Environment
(303) 692-2519
michelle.lynch@state.co.us
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants No
Tobacco Tax Rates
Current cigarette tax rate: $0.84
Effective date: January 1, 2005
Amount of last increase: $0.64
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 23,844
Number of tobacco users receiving services: 15,894
Number of tobacco users registering for Web-based services: 20,684
Number of tobacco users referred to the quitline: 5,255
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $6.01
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 2.94 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Colorado Department of Public Health & Environment
Operator of counseling services: National Jewish Health
Funding source(s): State/Provincial government, Tobacco tax revenues
Profile last updated on July 27, 2021
Connecticut
Quitline Profile
United States
Quitline: Connecticut Quitline
Began Operations: November 2005
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English
2
(855) DEJELO YA
Spanish
5
(800) 483-3114
Fax
6
(877) 777-6534
Deaf/Hard of hearing
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, AT&T services with translation in over 140 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 15 min
Length of standard follow-up session: 10 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
CT resident, 13 years old and older
To receive medication:
CT resident enrolled in multi-call counseling program or web-only program. 18 years old and older
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Marian Storch
CT Department of Public Health
(860) 509-8251
marian.storch@ct.gov
Other information:
Smoke-Free Laws
Workplaces: No
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $4.35
Effective date: October 1, 2009
Amount of last increase: $0.45
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 5,862
Number of tobacco users receiving services: 1,913
Number of tobacco users registering for Web-based services: 685
Number of tobacco users referred to the quitline: 231
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $1.03
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.59 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Connecticut Department of Public Health
Operator of counseling services: Optum
Funding source(s): Federal and State funding
Profile last updated on July 27, 2021
Delaware
Quitline Profile
United States
Quitline: Delaware Quitline
Began Operations: February 2001
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 12:00 AM
Closed on:
Independence Day, Thanksgiving, Christmas, Christmas Eve after 3pm, New Year's Eve after 6 pm
Telephone Numbers
Line
Phone Number
Language/Subject
1
(866) 409-1858
English
2
(866) 409-1858
Spanish
3
(788) 709-5783
TTY
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: AT&T language line services with translation in over 140 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 0 min
Length of standard follow-up session: 0 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Residency; Age; Readiness
To receive medication:
Participation in Counseling Program; Income; DE residents 18 years old and older; Medical screening with prescription required for Rx medications.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $2.10
Effective date: August 1, 2009
Amount of last increase: $0.50
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 7,431
Number of tobacco users receiving services: 1,897
Number of tobacco users registering for Web-based services: 173
Number of tobacco users referred to the quitline: 1,623
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $9.88
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 1.68 %
NAQC standard quit rate: 34.40 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: State Department of Health and Social Services, Division of Public Health
Operator of counseling services: Optum
Funding source(s): State/Provincial government, MSA funds
Profile last updated on July 27, 2021
Florida
Quitline Profile
United States
Quitline: Florida Quitline
Began Operations: December 2001
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Thanksgiving, Christmas Eve (half day) & Christmas Day, 4th of July, New Years Eve (half day)
Telephone Numbers
Line
Phone Number
Language/Subject
1
(877) 822-6669
English
2
(866)-228-4327
Deaf/Hard of hearing
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: All other languages.
Deaf/Hard of hearing: TTY relay CA Communication Assistant
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Must be 11 years or older and Florida resident.
To receive medication:
Must be 18 years or older and pass a medical screening.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Calvin Glidewell
Florida Department of Health, Tobacco Free Florida
(850) 558-9545
calvin.glidewell@flhealth.gov
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: No
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $1.339
Effective date: July 1, 2009
Amount of last increase: $1.00
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 76,075
Number of tobacco users receiving services: 42,905
Number of tobacco users registering for Web-based services: 34,556
Number of tobacco users referred to the quitline: 11,045
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $4.46
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 1.91 %
NAQC standard quit rate: 32.90 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Florida Department of Health, Bureau of Tobacco Free Florida
Operator of counseling services: Optum
Funding source(s): State/Provincial government, Federal government
Profile last updated on July 27, 2021
Georgia
Quitline Profile
United States
Quitline: Georgia Tobacco Quitline
Began Operations: November 2001
Standard Hours of Operation
Monday:
08:00 AM - 08:00 AM
Tuesday:
08:00 AM - 08:00 AM
Wednesday:
08:00 AM - 08:00 AM
Thursday:
08:00 AM - 08:00 AM
Friday:
08:00 AM - 08:00 AM
Saturday:
08:00 AM - 08:00 AM
Sunday:
08:00 AM - 08:00 AM
Closed on:
Independence Day,Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(877) 270-STOP
English
2
(877) 2NO-FUME
Spanish
3
(877) 777-6534
Deaf/Hard of hearing
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Over 140 languages as offered by AT&T Translation Services
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 0 min
Length of standard follow-up session: 0 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
GA Resident; Age; Readiness to quit
To receive medication:
Must be 18 years old, meet basic health requirements, and be ready to quit within the next 30 days.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: No
Bars: No
Restaurants No
Tobacco Tax Rates
Current cigarette tax rate: $0.37
Effective date: July 1, 2003
Amount of last increase: $0.25
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 28,973
Number of tobacco users receiving services: 9,125
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 1,664
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $1.11
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.76 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Georgia Department of Human Resources, Division of Public Health
Operator of counseling services: Optum
Funding source(s): Master Tobacco Settlement
Profile last updated on July 27, 2021
Guam
Quitline Profile
United States
Quitline: Guam
Began Operations: July 2010
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
July 4; Thanksgiving; Christmas; New Years Day. Recorded messages and voicemail available 24/7.
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-800-784-8669
English
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: 
Deaf/Hard of hearing: TTY relay CA Communication Assistant
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Resident of Guam. Aged 11 years and older. Are ready to quit within the next 30 days.
To receive medication:
Resident of Guam. Aged 18 years and older. Are ready to quit within the next 30 days.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Alere Wellbeing, Inc.
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $4.00
Effective date: April 6, 2010
Amount of last increase: $1.00
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: Not available
Number of tobacco users receiving services: Not available
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: Not available
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: Not available
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Center for Disease Control and Prevention
Operator of counseling services: Optum
Funding source(s): CDC Grants
Profile last updated on July 27, 2021
Hawaii
Quitline Profile
United States
Quitline: Hawaii Tobacco Quitline
Began Operations: July 2005
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English
2
(877) 777-6534
TTY
3
(855) DEJELO-YA
Spanish
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Mandarin, Cantonese, Korean, Vietnamese, French, Russian, Interpreter Services with translation in over 140 languages
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 0 min
Length of standard follow-up session: 0 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Age (18 or older); readiness to quit
To receive medication:
Multiple Call Program. Insured & Medicare are eligible for 2 wks of free patches, gum, or lozenges. Medicaid 4 wks of free patches, gum, or lozenges. Uninsured up to 8 wks of free patches, gum, or lozenges. Stand-alone web program 2 wks of patch, gum, or lozenges. Combination Therapy available
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $3.20
Effective date: July 1, 2010
Amount of last increase: $0.20
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 3,230
Number of tobacco users receiving services: 1,101
Number of tobacco users registering for Web-based services: 445
Number of tobacco users referred to the quitline: 114
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $1.92
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.84 %
NAQC standard quit rate: 37.40 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Hawaii Tobacco Prevention and Control Trust Fund
Operator of counseling services: National Jewish Health
Funding source(s): MSA funds
Profile last updated on July 27, 2021
Idaho
Quitline Profile
United States
Quitline: Idaho QuitLine
Began Operations: March 2005
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, 150 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 0 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Resident of Idaho
To receive medication:
Resident of Idaho and 18 years of age or older.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 72 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: No
Bars: No
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $0.57
Effective date: June 1, 2003
Amount of last increase: $0.29
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 4,402
Number of tobacco users receiving services: 3,691
Number of tobacco users registering for Web-based services: 4,930
Number of tobacco users referred to the quitline: 936
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $4.50
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 1.94 %
NAQC standard quit rate: 33.80 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Idaho Health and Welfare Tobacco Prevention and Control Program
Operator of counseling services: National Jewish Health
Funding source(s): Federal government; MSA funding
Profile last updated on July 27, 2021
Illinois
Quitline Profile
United States
Quitline: Illinois Tobacco Quitline
Began Operations: October 2000
Standard Hours of Operation
Monday:
07:00 AM - 09:00 PM
Tuesday:
07:00 AM - 09:00 PM
Wednesday:
07:00 AM - 09:00 PM
Thursday:
07:00 AM - 09:00 PM
Friday:
07:00 AM - 09:00 PM
Saturday:
09:00 AM - 05:00 PM
Sunday:
09:00 AM - 05:00 PM
Closed on:
Easter Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
Telephone Numbers
Line
Phone Number
Language/Subject
1
(866) 784-8937
English
2
(866) 784-8937
Spanish
3
(800) 501-1068
TTY
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Mandarin, Cantonese, Korean, Vietnamese, French, Russian, Polish, and over 250 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
Additional Info:
Assist callers with tobacco cessation, including e-cigarettes and vaping, ages 13 and above.
To receive counseling:
All Illinois residents 13 years of age and older are eligible to receive counseling.
To receive medication:
The following types of clients do not qualify for the ITQL NRT program: •Persons under the age of 18 •Pregnant women and persons for whom NRT is medically contraindicated •Medicaid recipients •Clients with private insurance coverage for NRT products •Clients currently enrolled in NRT
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Nancy Martin
Illinois Tobacco Quitline
(217) 610-8159
nancy.martin@lung.org
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $2.98
Effective date: July 1, 2002
Amount of last increase: $1.00
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 21,500
Number of tobacco users receiving services: 5,113
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 2,461
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $1.71
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.37 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Illinois Department of Public Health
Operator of counseling services: American Lung Association in Illinois / Illinois Tobacco Quitline
Funding source(s): State/Provincial government, MSA funds, Federal government
Profile last updated on July 27, 2021
Indiana
Quitline Profile
United States
Quitline: Indiana
Began Operations: March 2006
Standard Hours of Operation
Monday:
08:00 AM - 03:00 AM
Tuesday:
08:00 AM - 03:00 AM
Wednesday:
08:00 AM - 03:00 AM
Thursday:
08:00 AM - 03:00 AM
Friday:
08:00 AM - 03:00 AM
Saturday:
08:00 AM - 03:00 AM
Sunday:
08:00 AM - 03:00 AM
Closed on:
Independence Day, Thanksgiving, Christmas Early Closure on: Christmas Eve (15:00:00) and New Year's Eve (18:00:00).
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English
2
(800) QUIT-NOW
Spanish
3
1-800-483-3114
Fax
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: AT&T Interpretive services for all other languages.
Deaf/Hard of hearing: TTY relay CA Communication Assistant
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 0 min
Length of standard follow-up session: 0 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
All adults ready to quit in 30 days. Youth ages 13-17 can receive counseling through the youth program.
To receive medication:
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Regina Smith
Tobacco Prevention and Cessation,IN Dept of Health
(317) 234-2439
regsmith@isdh.in.gov
Other information:
Enroll in Quit Now Preferred Programs at www.QuitNowIndiana.com/preferred-provider
Smoke-Free Laws
Workplaces: Yes
Bars: No
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $0.995
Effective date: July 1, 2007
Amount of last increase: $0.44
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 23,522
Number of tobacco users receiving services: 7,297
Number of tobacco users registering for Web-based services: 1,107
Number of tobacco users referred to the quitline: 13,758
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $1.25
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.79 %
NAQC standard quit rate: 43.00 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Indiana Department of Health, Tobacco Prevention and Cessation
Operator of counseling services: Optum
Funding source(s): State Government
Profile last updated on July 27, 2021
Iowa
Quitline Profile
United States
Quitline: Quitline Iowa
Began Operations: May 2001
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving Day, Christmas Day
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-800-QUIT-NOW
English/Spanish
2
1-877-777-6534
TTY
3
1-855-DEJELOYA
Spanish
Supported Languages
Counseling offered in: English and Spanish
Third-party counseling: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, Interpreter Services with translation in over 140 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
Additional Info:
Uninsured and Medicare participants MAY BE eligible for Nicotine Replacement Therapy (gum, patch or lozenge).
To receive counseling:
Residents of Iowa age 13 and older.
To receive medication:
8 weeks of patch, gum, or lozenges to callers with Medicare or who are uninsured.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Additional Info:
Youth tobacco cessation program, My Life My Quit, for ages 13-17, free coaching.
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Tabetha Gerdner
Iowa Department of Public Health
(515) 208-7132
tabetha.gerdner@idph.iowa.gov
Other information:
Provider information and resources are available at www.quitlineiowa.org
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $1.36
Effective date: March 15, 2007
Amount of last increase: $1.00
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 5,666
Number of tobacco users receiving services: 1,479
Number of tobacco users registering for Web-based services: 1,264
Number of tobacco users referred to the quitline: 1,675
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $0.83
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.39 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Iowa Department of Public Health
Operator of counseling services: National Jewish Health
Funding source(s): CDC and State General Funds
Profile last updated on July 27, 2021
Kansas
Quitline Profile
United States
Quitline: Kansas Tobacco Quitline
Began Operations: November 2003
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Thanksgiving, Christmas, Independence Day
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-800-784-8669
English
2
1-800-784-8669
Spanish
3
1-800-735-2989
TTY
4
1-855-DEJELOYA
Spanish
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, Intrepreter Services with translation in over 140 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 20 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Age; Readiness
To receive medication:
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $1.29
Effective date: July 1, 2015
Amount of last increase: $0.50
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 3,715
Number of tobacco users receiving services: 1,028
Number of tobacco users registering for Web-based services: 529
Number of tobacco users referred to the quitline: 835
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $0.45
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.30 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Kansas Department of Health and Environment
Operator of counseling services: National Jewish Health
Funding source(s): MSA funds, Federal government
Profile last updated on July 27, 2021
Kentucky
Quitline Profile
United States
Quitline: Quit Now Kentucky
Began Operations: July 2005
Standard Hours of Operation
Monday:
07:00 AM - 01:00 AM
Tuesday:
07:00 AM - 01:00 AM
Wednesday:
07:00 AM - 01:00 AM
Thursday:
07:00 AM - 01:00 AM
Friday:
07:00 AM - 01:00 AM
Saturday:
07:00 AM - 01:00 AM
Sunday:
07:00 AM - 01:00 AM
Closed on:
Thanksgiving, Christmas Day
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) 784-8669
English
2
(855) 335-3569
Spanish
3
(800) 261-6259
TTY
4
(800) 261-6259
Fax
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Mandarin, Cantonese, Korean, Vietnamese, French, Russian, over 150 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
a resident of Kentucky
To receive medication:
a resident of Kentucky, age 18 or older, uninsured or Medicare, enrolled in counseling
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Heather Shaw
KY Tobacco Prevention & Cessation Program
(502) 564-9358 x4017
heather.shaw@ky.gov
Other information:
Smoke-Free Laws
Workplaces: No
Bars: No
Restaurants No
Tobacco Tax Rates
Current cigarette tax rate: $1.10
Effective date: April 1, 2009
Amount of last increase: $0.50
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 5,916
Number of tobacco users receiving services: 1,994
Number of tobacco users registering for Web-based services: 1,760
Number of tobacco users referred to the quitline: 1,240
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $0.63
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.25 %
NAQC standard quit rate: 31.80 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Kentucky Department for Public Health
Operator of counseling services: National Jewish Health
Funding source(s): Federal Government
Profile last updated on July 27, 2021
Louisiana
Quitline Profile
United States
Quitline: Louisiana Tobacco Quitline
Began Operations: September 2000
Standard Hours of Operation
Monday:
07:00 AM - 02:00 AM
Tuesday:
07:00 AM - 02:00 AM
Wednesday:
07:00 AM - 02:00 AM
Thursday:
07:00 AM - 02:00 AM
Friday:
07:00 AM - 02:00 AM
Saturday:
07:00 AM - 02:00 AM
Sunday:
07:00 AM - 02:00 AM
Closed on:
Quitline is closed on Thanksgiving, Christmas and Independence Day
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT NOW
English
2
(800) QUIT NOW
Spanish
3
1-877-777-6534
TTY
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Counseling offered in over 170 languages via Language Line translation services
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
To receive counseling, the caller should be 13 years or older; and indiciate a readiness to quit within 30 days
To receive medication:
To receive tobacco cessation medications, the caller should be 18 years or older, and should have no other contraindications to the medications. FDA approved tobacco cessation medications are available via Louisiana Tobacco Quitline.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Fax-To-Quit LA Program
DHH- Louisiana Tobacco Control Program
(225) 342-9307
brandi.bourgeois@la.gov
Other information:
Health care providers can receive online training in Fax-To-Quit LA Program at Quitwithusla.org
Smoke-Free Laws
Workplaces: Yes
Bars: No
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $1.08
Effective date: July 1, 2015
Amount of last increase: $0.22
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 10,865
Number of tobacco users receiving services: 2,755
Number of tobacco users registering for Web-based services: 527
Number of tobacco users referred to the quitline: 565
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $0.66
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.37 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Louisiana Department of Health and Hospitals- Tobacco Control Program and Louisiana Public Health Institute (LA Campaign for Tobacco Free Living)
Operator of counseling services: Optum
Funding source(s): CDC, MSA funds and State/Provincial government
Profile last updated on July 27, 2021
Maine
Quitline Profile
United States
Quitline: Maine QuitLink
Began Operations: August 2001
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English
2
(855) DEJELO-YA
Spanish
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: AT&T services with translation in over 140 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 10 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Phone coaching: Resident of Maine, any age (for Behavioral Health program must be 18+), planning to quit or recently quit, Tobacco or ENDs user, any type of insurance or uninsured.
To receive medication:
YES to NRT: Age 18+; Uninsured, most Commercially insured; Medicare; Pregnancy w/approval from provider; If no medical use exclusion; ENDS users. NO to NRT: Under age 18; Some Medicaid prts; medical use exclusions w/out provider permission; quit for over 30 days.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Additional Info:
Materials have been developed for potential and current program participants as well as provider audiences.
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Amy Giles, Program Manager
Center for Tobacco Independence
(207) 662-5718
gilesa@mainehealth.org
Other information:
Referred patients contacted within 48 business hours.
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $2.00
Effective date: September 19, 2005
Amount of last increase: $1.00
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 8,743
Number of tobacco users receiving services: 3,167
Number of tobacco users registering for Web-based services: 912
Number of tobacco users referred to the quitline: 5,779
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $10.46
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 1.71 %
NAQC standard quit rate: 27.50 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: The Maine QuitLink is funded by Maine Prevention Services, an initiative through the Maine Center for Disease Control and Prevention, working across the state to impact tobacco, substance use, and obesity. Contact email: TSUP.DHHS@maine.gov
Operator of counseling services: MaineHealth, Center for Tobacco Independence
Funding source(s): State/Provincial government, MSA funds
Profile last updated on July 27, 2021
Maryland
Quitline Profile
United States
Quitline: Maryland Tobacco Quitline
Began Operations: June 2006
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving, Christmas; Early Closure on New Year's and Christmas Eve
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English
2
(800) QUIT-NOW
Spanish
3
(877) 777-6534
TTY
4
1-866-QUIT-4-LIFE
English
5
1-866-784-8454
English
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Via AT&T Language Line
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 15 min
Length of standard follow-up session: 20 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Age 13 or older for phone counseling. Age 18 or older for text and web based support.
To receive medication:
Age 18 or older, while supplies last, and meet basic health requirements.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Maryland Tobacco Control Resource Center
https://marylandtcrc.org/fax-to-assist
(410) 455-3628
info@marylandtcrc.org
Other information:
CME credit available.
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $2.00
Effective date: January 1, 2008
Amount of last increase: $1.00
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 21,346
Number of tobacco users receiving services: 5,771
Number of tobacco users registering for Web-based services: 1,084
Number of tobacco users referred to the quitline: 3,913
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $3.27
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 1.03 %
NAQC standard quit rate: 35.50 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Maryland Department of Health and Mental Hygiene
Operator of counseling services: Optum
Funding source(s): State/Provincial government; Federal government
Profile last updated on July 27, 2021
Massachusetts
Quitline Profile
United States
Quitline: Massachusetts Smokers' Helpline
Began Operations: July 1994
Standard Hours of Operation
Monday:
09:00 AM - 07:00 PM
Tuesday:
09:00 AM - 07:00 PM
Wednesday:
09:00 AM - 07:00 PM
Thursday:
09:00 AM - 07:00 PM
Friday:
09:00 AM - 05:00 PM
Saturday:
09:00 AM - 02:00 PM
Sunday:
Closed
Closed on:
New Year's Day, Martin Luther King, President's Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving, Day after Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) 784-8669
English
2
(800) 833-5256
Spanish
3
(800) 943-8284
English/Spanish quit tips
4
(800) 833-1477
Deaf/Hard of hearing
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, AT&T services with translation in over 140 languages
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 40 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
No criteria
To receive medication:
Medical eligibility criteria; Age 18 or over
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 72 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Nanette Vitali/Anna Landau
University of Massachusetts; QuitWorks
(508) 856-4427
nanettem.vitali@umassmed.edu
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $3.51
Effective date: July 31, 2013
Amount of last increase: $1.00
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 4,847
Number of tobacco users receiving services: 1,867
Number of tobacco users registering for Web-based services: 1,608
Number of tobacco users referred to the quitline: 4,981
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $1.14
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.29 %
NAQC standard quit rate: 33.20 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Massachusetts Department of Public Health
Operator of counseling services: National Jewish Health
Funding source(s): State/Provincial government, Federal government
Profile last updated on July 27, 2021
Michigan
Quitline Profile
United States
Quitline: Michigan Tobacco Quitline
Began Operations: October 2003
Standard Hours of Operation
Monday:
07:00 AM - 02:00 AM
Tuesday:
07:00 AM - 02:00 AM
Wednesday:
07:00 AM - 02:00 AM
Thursday:
07:00 AM - 02:00 AM
Friday:
07:00 AM - 02:00 AM
Saturday:
07:00 AM - 02:00 AM
Sunday:
07:00 AM - 12:00 AM
Closed on:
Counseling not available on Thanksgiving and Christmas.
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-800-480-7848
English/Spanish
2
1-800-784-8669
English/Spanish
3
1-877-777-6534
TTY
4
1-855-335-3569
Spanish
Supported Languages
Counseling offered in: English, Arabic, and Spanish.
Third-party counseling: Japanese, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, Polish—Language Line Services.
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Medicaid, Medicare, Uninsured, County Health Plans, Veterans, American Indian, Prenatal, Cancer Patients, Behavioral Health Diagnosis
To receive medication:
NRT is also available to Michigan residents who are 18 and over and either uninsured, veterans, or cancer patients. American Indians enrolling in the American Indian program also receive free NRT. Prenatal enrollees can obtain NRT through the Quitline with authorization from their physician.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Karen S. Brown
Michigan Department of Health and Human Services
(517) 335-8803
brownk34@michigan.gov
Other information:
Fax referral forms and instructions can be viewed and printed at www.michigan.gov/tobacco
Additional Info:
e-referral program is in pilot phase. Please contact MDHHS to sign up and to receive more information.
Smoke-Free Laws
Workplaces: Yes
Bars: No
Restaurants No
Tobacco Tax Rates
Current cigarette tax rate: $2.00
Effective date: July 1, 2004
Amount of last increase: $0.75
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 18,617
Number of tobacco users receiving services: 5,554
Number of tobacco users registering for Web-based services: 4,836
Number of tobacco users referred to the quitline: 2,070
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $0.43
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.39 %
NAQC standard quit rate: 30.80 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Michigan Department of Health and Human Services
Operator of counseling services: National Jewish Health
Funding source(s): State/Provincial government, Tobacco tax revenues, Federal government, Medicaid managed care organizations.
Profile last updated on July 27, 2021
Minnesota
Quitline Profile
United States
Quitline: Quit Partner
Began Operations: February 2001
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Thanksgiving, and Christmas the quitline is closed. For Memorial Day, Independence Day, Labor Day, the day after thanksgiving the hours are different 8:00am to 6:30pm CST time.
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-800-784-8669
English
2
1-855-DEJELO-YA
Spanish
3
1-877-777-6534
TTY
Supported Languages
Counseling offered in: English, Spanish and Mandarin, Cantonese, Korean, Vietnamese (through the Asian Smokers' Quitline)
Third-party counseling: All other languages via interpreter
Deaf/Hard of hearing: TTY relay CA Communication Assistant
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Uninsured or underinsured (no coverage for telephone counseling and/or NRT through health plan)
To receive medication:
4 weeks of NRT through the Quit Partner for uninsured and underinsured (no coverage for telephone counseling and/or NRT through health plan) age 18 or older with no medical contraindications. 2 week starter kits available to all Minnesotans age 18 or older with no medical contraindications.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Brianna Longeway
Minnesota Department of Health
(218) 302-6167
health.cessation@state.mn.us
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $3.04
Effective date: January 1, 2015
Amount of last increase: $0.04
Callers (Source: NAQC Annual Survey - 2019)
Number of direct calls to the quitline: 16,230
Number of tobacco users receiving services: 7,738
Number of tobacco users registering for Web-based services: 6,070
Number of tobacco users referred to the quitline: 1,251
Calculations (Source: NAQC Annual Survey - 2019)
Amount per smoker spent on services and medications: $1.17
Amount per smoker spent on media and promotions: Not available
Promotional reach: 1.26 %
Treatment reach: 1.24 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
The Quitline Metrics Section reflects data provided by QUITPLAN Services. QUITPLAN Services provided the QUITPLAN Helpline for uninsured and underinsured (i.e. no insurance coverage for telephone counseling and/or NRT) Minnesotans, and Individual QUITPLAN Services for all adult Minnesotans: NRT Starter Kits, Email and Texting programs, and a printed quit guide. These services ended March 31, 2020. Tobacco users in Minnesota with health insurance also served by health plan cessation services.
Funder of quitline services: Minnesota Department of Health
Operator of counseling services: National Jewish Health
Funding source(s): State of Minnesota
Profile last updated on July 27, 2021
Mississippi
Quitline Profile
United States
Quitline: Mississippi Tobacco Quitline
Began Operations: September 1999
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English/Spanish
2
(800) 969-1393
TTY
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
18 or older
To receive medication:
Resident of state, 18 years or older, enrollment in counseling, medically stable.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Georgia Powell
Consumer Wellness Soultions, dba Optum
(860) 702-5116
georgia.powell@optum.com
Other information:
Smoke-Free Laws
Workplaces: No
Bars: No
Restaurants No
Tobacco Tax Rates
Current cigarette tax rate: $0.68
Effective date: May 15, 2009
Amount of last increase: $0.50
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 12,802
Number of tobacco users receiving services: 3,479
Number of tobacco users registering for Web-based services: 899
Number of tobacco users referred to the quitline: 2,450
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $2.24
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.78 %
NAQC standard quit rate: 36.00 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Mississippi State Department of Health
Operator of counseling services: Optum
Funding source(s): State/Provincial government, CDC
Profile last updated on July 27, 2021
Missouri
Quitline Profile
United States
Quitline: Missouri Tobacco Quitline
Began Operations: June 2005
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving and Christmas.
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English/Spanish
Supported Languages
Counseling offered in: English, Spanish, other languages through phone translation service
Third-party counseling: 
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
Additional Info:
Individual service offerings of materials, NRT, texting and/or email services
To receive counseling:
All tobacco users ages 18 and up eligible for multiple calls, except commercially insured tobacco users are redirected to Web-only coaching services.
To receive medication:
All tobacco users ages 18 and up can receive a 2-week starter pack of OTC NRT (while funding lasts).
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Leslie Murphy
Missouri Dept. of Health &Senior Services
(573) 522-2820
leslie.murphy@health.mo.gov
Other information:
Smoke-Free Laws
Workplaces: No
Bars: No
Restaurants No
Tobacco Tax Rates
Current cigarette tax rate: $0.17
Effective date: October 1, 1993
Amount of last increase: $0.04
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 10,773
Number of tobacco users receiving services: 3,312
Number of tobacco users registering for Web-based services: 1,867
Number of tobacco users referred to the quitline: 1,476
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $0.56
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.35 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Missouri Department of Health & Senior Services
Operator of counseling services: Optum
Funding source(s): Centers for Disease Control & Prevention
Profile last updated on September 23, 2021
Montana
Quitline Profile
United States
Quitline: Montana Tobacco Quit Line
Began Operations: May 2004
Standard Hours of Operation
Monday:
05:00 AM - 11:00 PM
Tuesday:
05:00 AM - 11:00 PM
Wednesday:
05:00 AM - 11:00 PM
Thursday:
05:00 AM - 11:00 PM
Friday:
05:00 AM - 11:00 PM
Saturday:
05:00 AM - 11:00 PM
Sunday:
05:00 AM - 11:00 PM
Closed on:
Christmas and Thanksgiving
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800)-QUIT-NOW (784-
English/Spanish
2
1(855)-5AI-QUIT
English
3
1(855)-891-9989
English
Supported Languages
Counseling offered in: English and Spanish
Third-party counseling: Tele-Interpreters offer 150 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 20 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Montana Resident
To receive medication:
Montana resident and completion of one coaching call
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Jennifer Floch
jennifer.floch@mt.gov
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $1.70
Effective date: January 1, 2005
Amount of last increase: $1.00
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 4,455
Number of tobacco users receiving services: 1,835
Number of tobacco users registering for Web-based services: 1,635
Number of tobacco users referred to the quitline: 509
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $3.18
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 1.38 %
NAQC standard quit rate: 39.80 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Montana Tobacco Use Prevention Program
Operator of counseling services: National Jewish Health
Funding source(s): Master Settlement Agreement and Centers for Disease Control and Prevention grant
Profile last updated on July 27, 2021
Nebraska
Quitline Profile
United States
Quitline: Nebraska Tobacco Quitline
Began Operations: July 2006
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English
2
(855) DEJELO-YA
Spanish
3
(877) 777-6534
TTY
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: AT&T services with translation in over 170 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 20 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Nebraska Resident, Age 16 and over
To receive medication:
Offered through Nebraska Medicaid only
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Amanda Mortensen
Tobacco Free Nebraska
(402) 471-9270
amanda.mortensen@nebraska.gov
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $0.64
Effective date: October 1, 2002
Amount of last increase: $0.30
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 8,583
Number of tobacco users receiving services: 2,591
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 2,038
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $2.17
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 1.27 %
NAQC standard quit rate: 37.50 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Nebraska Department of Health & Human Services
Operator of counseling services: National Jewish Health
Funding source(s): Federal government/State Government
Profile last updated on July 30, 2021
Nevada
Quitline Profile
United States
Quitline: Nevada Tobacco Users Helpline
Began Operations: June 1999
Standard Hours of Operation
Monday:
05:00 AM - 11:00 PM
Tuesday:
05:00 AM - 11:00 PM
Wednesday:
05:00 AM - 11:00 PM
Thursday:
05:00 AM - 11:00 PM
Friday:
05:00 AM - 11:00 PM
Saturday:
05:00 AM - 11:00 PM
Sunday:
05:00 AM - 11:00 PM
Closed on:
New Year's Day, Martin Luther King, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Nevada Day, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-800-QUIT-NOW
English/Spanish
2
1-800-784-8669
English/Spanish
3
1-866-845-4058
English/Spanish
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: 
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 45 min
Length of standard follow-up session: 30 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Nevada resident, 13 years or older, both English or Spanish speakers
To receive medication:
NV resident, 18 years of age, not pregnant Insurance coverage determines duration and availability of medications
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 72 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Debra Kawcak
Divison of Public and Behavioral Health
(775) 684-4261
dkawcak@health.nv.gov
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: No
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $1.80
Effective date: July 1, 2015
Amount of last increase: $1.00
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 3,193
Number of tobacco users receiving services: 928
Number of tobacco users registering for Web-based services: 1,061
Number of tobacco users referred to the quitline: 5,787
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $0.73
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.26 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Centers for Disease Control and Prevention, CDC Quitline Capacity Funds for Healthy Nevada, FHN Tobacco CORE
Operator of counseling services: National Jewish Health
Funding source(s): Centers for Disease Control and Prevention, CDC Quitline Capacity Funds for Healthy Nevada Tobacco CORE
Profile last updated on July 27, 2021
New Hampshire
Quitline Profile
United States
Quitline: New Hampshire
Began Operations: July 2005
Standard Hours of Operation
Monday:
07:00 AM - 01:00 AM
Tuesday:
07:00 AM - 01:00 AM
Wednesday:
07:00 AM - 01:00 AM
Thursday:
07:00 AM - 01:00 AM
Friday:
07:00 AM - 01:00 AM
Saturday:
07:00 AM - 01:00 AM
Sunday:
07:00 AM - 01:00 AM
Closed on:
New Year's, Labor Day, Thanksgiving and Christmas.
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-800-784-8669
English
2
1-800-833-5256
Spanish
3
1-800-943-8284
English quit tips
4
1-800-943-8284
Spanish quit tips
5
1-800-833-1477
TTY
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: At&T Language Line services with translation in over 140 languages.
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
Additional Info:
QuitNow-NH offers a Pregnancy and Post-Partum Program. Quit Coaches for the PPP are female, trained in OB-GYN, breast feeding and extended coaching appointments.
QuitNow-NH has recently added a youth vaping resource, "My Life, My Quit." MLMQ is a research-based on-line service using peer-to-peer and coaches highly skilled in youth counseling/motivational interviewing techniques.
To receive counseling:
Age 14+ Private health plan Public health plan
To receive medication:
Must be over 18 and participate in coaching calls Exclusively available to Medicaid, Medicare and uninsured individuals
Additional Info:
As of July 1, 2019 the Medicaid, Medicare and uninsured populations are eligible for up to 6 coaching sessions and 2 combination Quit Kits containing over-the-counter NRT: 2 weeks of patches and 2 weeks of lozenge or gum.
Private health plan members are eligible to receive 1 coaching call and mailed self-help materials. For additional services, the Quit Coach instructs the individual to call the phone number on the back of their health plan membership card.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 72 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Teresa Brown
NH Tobacco Prevention and Cessation Program
(603) 271-8949
teresa.brown@dhhs.nh.gov
Other information:
Additional Info:
NH will be eliminating paper fax referrals by December 2020. A statewide communication plan will be deployed during 2020 that promotes Provider Web Referral and e-Referral.
Smoke-Free Laws
Workplaces: No
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $1.78
Effective date: July 1, 2009
Amount of last increase: $0.10
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 2,529
Number of tobacco users receiving services: 841
Number of tobacco users registering for Web-based services: 701
Number of tobacco users referred to the quitline: 965
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $1.10
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.52 %
NAQC standard quit rate: 30.40 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: NH Department of Health and Human Services, Division of Public Health Services, Tobacco Prevention and Cessation Program
Operator of counseling services: National Jewish Health
Funding source(s): CDC/OSH and State Funds
Profile last updated on July 27, 2021
New Jersey
Quitline Profile
United States
Quitline: New Jersey Quitline
Began Operations: October 2000
Standard Hours of Operation
Monday:
08:00 AM - 03:00 AM
Tuesday:
08:00 AM - 03:00 AM
Wednesday:
08:00 AM - 03:00 AM
Thursday:
08:00 AM - 03:00 AM
Friday:
08:00 AM - 03:00 AM
Saturday:
08:00 AM - 03:00 AM
Sunday:
08:00 AM - 03:00 AM
Closed on:
New Years Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(866) 657-8677
English
2
(866) 257-2971
Deaf/Hard of hearing
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: 
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Resident of NJ, 18 years, Readiness to quit - set quit date within 30 days, Must be registered for Medicaid or currently Uninsured
To receive medication:
Age 18+; NJ resident; 10cig/day or more; Plan to quit within 30 days or recently quit smoker currently using NRT for up to 30 days or recently quit smokers up to 2 weeks and not using NRT; No contraindications ; Agree to quit date callback-while supplies last.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Janis Mayer
New Jersey Office of Tobacco Control
(609) 984-3317
janis.mayer@doh.state.nj.us
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $2.70
Effective date: July 1, 2009
Amount of last increase: $0.125
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 7,669
Number of tobacco users receiving services: 2,043
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 185
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $0.26
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.23 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: New Jersey Department of Health and Senior Services
Operator of counseling services: Optum
Funding source(s): State/Provincial government, Tobacco tax revenues, Federal government
Profile last updated on July 27, 2021
New Mexico
Quitline Profile
United States
Quitline: New Mexico Free Tobacco Help Line
Began Operations: May 2005
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Closed Thanksgiving, Independence, and Christmas Day- closed at 1pm Christmas Eve and 4:30 pm on New Years Eve
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) 784-8669
English
2
(855) 335-3569
Spanish
3
(800) 483-3114
Fax
4
(855) 855-7081
Deaf/Hard of hearing
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: AT&T interpretive services with translation in over 140 languages.
Deaf/Hard of hearing: TTY relay CA Communication Assistant
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 25 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Services available to youth (age 13 and older) adult tobacco users, family and friends of tobacco users and health care providers. Must be ready to quit in the next 30 days.
To receive medication:
Must be age 18 or older, ready to quit within 30 days, participating in counseling and have no contraindications for nicotine replacement therapy.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $2.00
Effective date: July 1, 2010
Amount of last increase: $0.34
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 13,707
Number of tobacco users receiving services: 5,271
Number of tobacco users registering for Web-based services: 3,353
Number of tobacco users referred to the quitline: 87
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $5.70
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 2.12 %
NAQC standard quit rate: 30.20 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: New Mexico Department of Health
Operator of counseling services: Optum
Funding source(s): State/Provincial government, MSA funds, Federal government
Profile last updated on July 27, 2021
New York
Quitline Profile
United States
Quitline: New York State Smokers' Quitline
Began Operations: June 2000
Standard Hours of Operation
Monday:
09:00 AM - 09:00 PM
Tuesday:
09:00 AM - 09:00 PM
Wednesday:
09:00 AM - 09:00 PM
Thursday:
09:00 AM - 09:00 PM
Friday:
09:00 AM - 05:00 PM
Saturday:
09:00 AM - 05:00 PM
Sunday:
09:00 AM - 05:00 PM
Closed on:
Easter, Memorial Day, Independence Day, Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(866) NY-QUITS
English
2
(866) NY-QUITS
Other than English
3
(866) QUIT-FAX
Fax
4
NY RELAY SERVICE 711
Deaf/Hard of hearing
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Mandarin, Cantonese, Korean, Vietnamese, French, Russian, translation in over 140 languages
Deaf/Hard of hearing: TTY relay CA Communication Assistant
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 10 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
NYS nicotine dependent resident (traditional tobacco and ENDS users).
To receive medication:
Age 18+; NYS resident; 10cig/day or more; Plan to quit within 30 days or recently quit smoker currently using NRT for up to 30 days or recently quit smokers up to 2 weeks and not using NRT; No contraindications ; Agree to quit date callback. Traditional tobacco and ENDS users.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Additional Info:
Some materials available to download or view digitally.
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 72 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Paula Celestino
Roswell Park Cessation Services
paula.celestino@roswellpark.org
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $4.35
Effective date: July 1, 2010
Amount of last increase: $1.60
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 69,665
Number of tobacco users receiving services: 26,909
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 17,811
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $2.07
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 1.49 %
NAQC standard quit rate: 27.30 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: New York State Department of Health
Operator of counseling services: Roswell Park Cancer Institute
Funding source(s): State/Provincial government, Federal government
Profile last updated on July 27, 2021
North Carolina
Quitline Profile
United States
Quitline: QuitlineNC
Began Operations: November 2005
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving, Christmas, New Year's Day
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English/Spanish
2
(877) 777-6534
TTY
3
(855) DEJELO-YA
Spanish
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: AT&T services with translation in over 170 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Any North Carolina resident. Uninsured residents, Medicaid and Medicare insured residents will receive up to 4 proactive coaching sessions. All commercially insured residents will be limited to one coaching session.
To receive medication:
Medicaid & Medicare insured or uninsured enrolled in multicall program 18 years of age and older
Additional Info:
Anyone regardless of insurance can enroll in Pregnancy program (10 calls ) or Behavioral health program (7 calls plus 12 week combination therapy) There is no eligibility requirements for the web only or texting.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Joyce Swetlick
NCDPH Tobacco Prevention and Control Branch
(919) 707-5402
joyce.swetlick@dhhs.nc.gov
Other information:
Smoke-Free Laws
Workplaces: No
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $0.45
Effective date: September 1, 2009
Amount of last increase: $0.10
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 31,378
Number of tobacco users receiving services: 9,336
Number of tobacco users registering for Web-based services: 1,150
Number of tobacco users referred to the quitline: 4,748
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $1.54
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.65 %
NAQC standard quit rate: 34.60 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Tobacco Prevention and Control Branch, Division of Public Health, NC DHHS
Operator of counseling services: Optum
Funding source(s): State/Provincial government, Federal government
Profile last updated on July 27, 2021
North Dakota
Quitline Profile
United States
Quitline: NDQuits
Began Operations: September 2004
Standard Hours of Operation
Monday:
07:00 AM - 09:00 PM
Tuesday:
07:00 AM - 09:00 PM
Wednesday:
07:00 AM - 09:00 PM
Thursday:
07:00 AM - 09:00 PM
Friday:
07:00 AM - 07:00 PM
Saturday:
Closed
Sunday:
Closed
Closed on:
New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English/Spanish
2
(866) 388-7848
English/Spanish
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, Mayo/AT&T translation services
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Person must be a ND resident or spend at least half their time in ND.
To receive medication:
8 week supply available to any North Dakota resident (18 and older) who enrolls in counseling and is uninsured or underinsured.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Neil Charvat
North Dakota Department of Health
(701) 328-3344
njcharvat@nd.gov
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $0.44
Effective date: July 1, 1993
Amount of last increase: $0.15
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 2,536
Number of tobacco users receiving services: 1,480
Number of tobacco users registering for Web-based services: 3
Number of tobacco users referred to the quitline: 1,620
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $8.26
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 1.52 %
NAQC standard quit rate: 30.80 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: North Dakota Department of Health
Operator of counseling services: UND School of Medicine & Health Sciences
Funding source(s): MSA funds
Profile last updated on July 27, 2021
Ohio
Quitline Profile
United States
Quitline: Ohio Tobacco Quit Line
Began Operations: August 2003
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Thanksgiving, Christmas Eve, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English
2
(800) QUIT-NOW
Spanish
3
(888) 229-2182
Deaf/Hard of hearing
4
800-934-4840
English
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Up to 150 languages from all continents
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 30 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Any Ohio resident
To receive medication:
For NRT- Caller must be willing to enroll in the quitline counseling program and make a quit attempt in the next 30 days; must be 18 years of age or older; must not be pregnant; must not have medical contraindications such as cardiovascular disease, etc.;
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $1.60
Effective date: July 1, 2015
Amount of last increase: $0.35
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 12,708
Number of tobacco users receiving services: 6,803
Number of tobacco users registering for Web-based services: 9
Number of tobacco users referred to the quitline: 2,055
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $0.77
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.38 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Ohio Department of Health
Operator of counseling services: National Jewish Health
Funding source(s): Federal - CDC. State General Revenue Fund, Medicaid Reimbursement
Profile last updated on July 27, 2021
Oklahoma
Quitline Profile
United States
Quitline: Oklahoma Tobacco Helpline
Began Operations: August 2003
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) 784-8669
English
3
(800) 793-1552
Spanish
4
866-748-2436
Deaf/Hard of hearing
5
877-777-6534
TTY
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, AT&T services with translation in over 140 languages
Deaf/Hard of hearing: Video relay interpreter
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 15 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Age; readiness
To receive medication:
Insured participants are eligible for the single call program and get 2 weeks of patches, gum or lozenge. Uninsured participants are eligible for enrollment in the intensive, proactive program and can receive up to 8 weeks of combination therapy free patches, gum or lozenge.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Paola Klein
Oklahoma Tobacco Research Center
(405) 271-8001 x50474
paola-klein@ouhsc.edu
Other information:
Smoke-Free Laws
Workplaces: No
Bars: No
Restaurants No
Tobacco Tax Rates
Current cigarette tax rate: $3.00
Effective date: January 1, 2005
Amount of last increase: $1.00
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 45,773
Number of tobacco users receiving services: 23,113
Number of tobacco users registering for Web-based services: 15,724
Number of tobacco users referred to the quitline: 18,292
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $7.50
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 4.33 %
NAQC standard quit rate: 34.40 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Oklahoma Tobacco Settlement Endowment Trust, Oklahoma State Department of Health
Operator of counseling services: Optum
Funding source(s): State/Provincial government, Tobacco tax revenues, MSA funds, Federal government
Profile last updated on July 27, 2021
Oregon
Quitline Profile
United States
Quitline: Oregon
Began Operations: November 1998
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving, Christmas. Early Closures: Christmas Eve (12:00:00), New Year's Eve (15:00:00)
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-800-QUIT-NOW
English
2
1-855-DEJELO-YA
Spanish
3
1-877-777-6534
TTY
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: AT&T Intepretive Services for all other languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Multiple calls only: Uninsured; Insured (Medicaid - Oregon Health Plan "Open Card"); Pregnant or 6 months postpartum; AI/AN, Youth 13-17 years of age Single call only: Insured (private and public insurance not listed above)
To receive medication:
Age 18+, no medical contraindications
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Additional Info:
Native Quit Line
www.nativequitline.com

Vive Sin Fumar
www.vivesinfumar.com
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Ophelia S Vidal
Oregon Health Authority
(971) 346-6419
ophelia.s.vidal@dhsoha.state.or.us
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $3.33
Effective date: January 1, 2021
Amount of last increase: $2.00
Callers (Source: NAQC Annual Survey - 2020)
Number of direct calls to the quitline: 9,973
Number of tobacco users receiving services: 2,063
Number of tobacco users registering for Web-based services: 557
Number of tobacco users referred to the quitline: 1,544
Calculations (Source: NAQC Annual Survey - 2020)
Amount per smoker spent on services and medications: $0.99
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.45 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Oregon Health Authority
Operator of counseling services: Optum
Funding source(s): State/Provincial government, Tobacco tax revenues, Federal government
Profile last updated on July 27, 2021
Pennsylvania
Quitline Profile
United States
Quitline: Pennsylvania Free Quitline
Began Operations: June 2002
Standard Hours of Operation
Monday:
08:00 AM - 01:00 AM
Tuesday:
08:00 AM - 01:00 AM
Wednesday:
08:00 AM - 01:00 AM
Thursday:
08:00 AM - 01:00 AM
Friday:
08:00 AM - 01:00 AM
Saturday:
08:00 AM - 01:00 AM
Sunday:
08:00 AM - 01:00 AM
Closed on:
Thanksgiving and Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English/Spanish
2
(877) 777-6534
Deaf/Hard of hearing
3
(855) DEJELO-YA
Spanish
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, and interpretive services with translation in over 170 languages
Deaf/Hard of hearing: TTY relay CA Communication Assistant
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 20 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
Additional Info:
Pregnancy and Postpartum Protocol with gift card incentives for completing coaching calls
To receive counseling:
Readiness; Age (14 years and older); Resident of Pennsylvania
To receive medication:
Age (18 years and older); complete medical screening questions
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy