Alberta
Quitline Profile
Canada
Quitline: AlbertaQuits Helpline
Began Operations: August 2002
Website: http://www.albertaquits.ca/
Standard Hours of Operation
Monday:
08:00 AM - 08:00 PM
Tuesday:
08:00 AM - 08:00 PM
Wednesday:
08:00 AM - 08:00 PM
Thursday:
08:00 AM - 08:00 PM
Friday:
08:00 AM - 08:00 PM
Saturday:
08:00 AM - 08:00 PM
Sunday:
08:00 AM - 08:00 PM
Closed on:
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-866-710-QUIT(7848)
English
2
1-866-332-2322
English
Supported Languages
Counseling offered in: English.
Third-party counseling: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, 180 languages available.
Deaf/Hard of hearing: 
 
ENROLL IN ONLINE
CESSATION SERVICES
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 25 min
Length of standard follow-up session: 10 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Available free of charge to all Albertans
To receive medication:
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Cindy Connell
Alberta Health Services AlbertaQuits Helpline
(780) 735-3607
cindy.connell@albertahealthservices.ca
Other information:
AlbertaQuits Fax Number - 1.866.979.3553
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $8.879
Effective date: April 8, 2009
Amount of last increase: $2.272
Quitline Engagement (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: 6,248
Number of tobacco users receiving services: 2,904
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 1,513
Quitline Investment and Impact (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: Not available
Amount per smoker spent on media and promotions: Not available
Promotional reach: 0.39 %
Treatment reach: Not available
NAQC standard quit rate: 26.10 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Presently there are no free or reduced cessation medications offered through Alberta Health Services AlbertaQuits Helpline. Time period for quit rate data collection: The evaluation results include tobacco users who registered Sept 1,2010 - August 31,2011. The evaluation surveys were conducted between April 1st, 2011-March 31st, 2012. Consent rate: not applicable (consent for follow-up not asked at registration). Response rate: 42.3%.
Funder of quitline services: Alberta Health Services
Operator of counseling services: Alberta Health Services
Funding source(s): Provincial government
Profile last updated on May 5, 2017
Profile managers, click here to edit your profile.
British Columbia
Quitline Profile
Canada
Quitline: BC Lung Foundation
Began Operations: February 2005
Website: http://www.quitnow.ca/
Standard Hours of Operation
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM
Sunday:
12:00 AM - 12:00 AM
Closed on:
Open 365 days a year
Telephone Numbers
Line
Phone Number
Language/Subject
1
1 (877) 455-2233
English
2
7-1-1 (TELUS RELAY)
English
Supported Languages
Counseling offered in: English, French
Third-party counseling: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, plus more (378 languages)
Deaf/Hard of hearing: TTY relay CA Communication Assistant
 
ENROLL IN ONLINE
CESSATION SERVICES
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 20 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
Additional Info:
For information on cessation medications available to BC residents please visit: https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/pharmacare-for-bc-residents/what-we-cover/bc-smoking-cessation-program
To receive counseling:
All British Columbia residents.
To receive medication:
Tobacco cessation medications are available outside of the quitline. Yearly, BC smokers have access to 12 weeks of free nicotine patch, gum, or lozenge, if they qualify under Pharmacare. They also have access to subsidized Champix or Zyban. Go to a local pharmacist for free nicotine products.
Additional Info:
For more information on cessation medications available to BC residents, please go to: https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/pharmacare-for-bc-residents/what-we-cover/bc-smoking-cessation-program
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Sheila Matano
BC Lung Foundation
(604) 731-5864
matano@bclung.ca
Other information:
Additional Info:
For any questions you may have, please contact QuitNow here: https://quitnow.ca/contact-us
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $11.57
Effective date: July 1, 2022
Amount of last increase: $0.809
Additional Info:
Current cigarette tax rate: 12%, average pack costs $20
Effective date: July 2022
Amount of last increase: 7% (PST)
For a pack of 20 cigarettes:
o $6.50 - Tobacco Tax
o $2.91 - Excise/Duty
o $0.90 - GST*
o $1.26 - PST*
o $11.57 Total Tax for one pack.
Quitline Engagement (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: 8,500
Number of tobacco users receiving services: 7,824
Number of tobacco users registering for Web-based services: 6,648
Number of tobacco users referred to the quitline: 2,408
Quitline Investment and Impact (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: $3.48
Amount per smoker spent on media and promotions: Not available
Promotional reach: 1.50 %
Treatment reach: Not available
NAQC standard quit rate: Not available
Additional Info:
Source: QuitNow BC Program Data, January 2022 – December 2022

NAQC standard quit rate: 32.7% (The most recent evaluation of the Quitline, conducted in 2023, using data for clients enrolled from January 2022 – December 2022)

Number of direct calls to the Quitline: 3,700
Number of tobacco users receiving services: 1,928
Number of tobacco users registering for Web-based services: 4,228
Number of tobacco users referred to the Quitline: 591
Promotional reach (2022): 0.004
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Funded by the British Columbia Ministry of Health and managed through a contract with the British Columbia Lung Foundation.
Operator of counseling services: Sykes
Funding source(s): Provincial Government Federal Government
Profile last updated on November 16, 2022
Profile managers, click here to edit your profile.
Manitoba
Quitline Profile
Canada
Quitline: Smokers' Helpline
Began Operations: April 2003
Website: http://www.smokershelpline.ca/
Standard Hours of Operation
Monday:
08:00 AM - 09:00 PM
Tuesday:
08:00 AM - 09:00 PM
Wednesday:
08:00 AM - 09:00 PM
Thursday:
08:00 AM - 09:00 PM
Friday:
08:00 AM - 06:00 PM
Saturday:
09:00 AM - 05:00 PM
Sunday:
09:00 AM - 05:00 PM
Closed on:
New Year, Good Friday, Easter, Victoria Day, Canada Day, Labor Day, Thanksgiving, Christmas, Boxing Day, Civic Holiday
Telephone Numbers
Line
Phone Number
Language/Subject
1
(877) 513-5333
English
2
(877) 513-5333
Other than English
3
1-866-366-3667
English
4
1-866-527-7383
French
Supported Languages
Counseling offered in: English/French
Third-party counseling: 
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
To receive medication:
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Canadian Cancer Society - Smokers Helpline
(877) 513-5333
info@mb.cancer.ca
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $10.00
Effective date: April 13, 2011
Amount of last increase: $2.00
Quitline Engagement (Source: NAQC Annual Survey - 2011)
Number of direct calls to the quitline: 614
Number of tobacco users receiving services: 299
Number of tobacco users registering for Web-based services: 209
Number of tobacco users referred to the quitline: 137
Quitline Investment and Impact (Source: NAQC Annual Survey - 2011)
Amount per smoker spent on services and medications: $0.16
Amount per smoker spent on media and promotions: $0.11
Promotional reach: 0.10 %
Treatment reach: 0.13 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
***Metrics from 2012 is not being made public.
Funder of quitline services: Health Canada/Manitoba Health, Seniors and Active Living
Operator of counseling services: Canadian Cancer Society, Ontario
Funding source(s): Health Canada/Manitoba Health, Seniors and Active Living
Profile last updated on May 4, 2016
Profile managers, click here to edit your profile.
New Brunswick
Quitline Profile
Canada
Quitline: New Brunswick Smokers’ Helpline
Began Operations: November 2002
Website: http://www.smokershelpline.ca/
Standard Hours of Operation
Monday:
09:00 AM - 10:00 PM
Tuesday:
09:00 AM - 10:00 PM
Wednesday:
09:00 AM - 10:00 PM
Thursday:
09:00 AM - 10:00 PM
Friday:
09:00 AM - 07:00 PM
Saturday:
10:00 AM - 06:00 PM
Sunday:
10:00 AM - 06:00 PM
Closed on:
New Years, Family Day, Good Friday, Easter, Victoria Day (3rd Monday in May), Canada Day (July 1st), Civic Holiday (1st Monday in August), Labor Day (1st Monday in September), Thanksgiving (2nd Monday in October) , Christmas and B
Telephone Numbers
Line
Phone Number
Language/Subject
1
(877) 513-5333
English
2
(877) 513-5333
Other than English
Supported Languages
Counseling offered in: English and French.
Third-party counseling: 
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
None (other than must be from province where quitline is funded).
To receive medication:
n/a
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $7.379
Effective date: March 23, 2011
Amount of last increase: $1.476
Quitline Engagement (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: 706
Number of tobacco users receiving services: 334
Number of tobacco users registering for Web-based services: 134
Number of tobacco users referred to the quitline: 955
Quitline Investment and Impact (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: $0.25
Amount per smoker spent on media and promotions: $0.02
Promotional reach: 0.14 %
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
No quit rate data provided for FY2012.
Funder of quitline services: Department of Wellness, Culture and Sport, New Brunswick.
Operator of counseling services: Canadian Cancer Society, Ontario
Funding source(s): Health Canada, NB Government – Department of Wellness, Culture & Sport, Canadian Cancer Society New Brunswick Division
Profile last updated on January 18, 2016
Profile managers, click here to edit your profile.
Newfoundland and Labrador
Quitline Profile
Canada
Quitline: Newfoundland & Labrador Smokers' Helpline
Began Operations: January 2000
Website: http://www.smokershelp.net
Standard Hours of Operation
Monday:
09:00 AM - 09:00 PM
Tuesday:
09:00 AM - 09:00 PM
Wednesday:
09:00 AM - 09:00 PM
Thursday:
09:00 AM - 09:00 PM
Friday:
09:00 AM - 05:00 PM
Saturday:
Closed
Sunday:
Closed
Closed on:
Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving (Monday), Remembrance Day, Christmas Day, Boxing Day
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-800-363-5864
English
Supported Languages
Counseling offered in: English, French (limited time)
Third-party counseling: 
Deaf/Hard of hearing: 
 
ENROLL IN ONLINE
CESSATION SERVICES
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 15 min
Length of standard follow-up session: 5 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Must be a resident of the province of Newfoundland and Labrador.
To receive medication:
This quitline does not provide medications.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 72 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Newfoundland and Labrador Smokers' Helpline
(800) 363-5864
shl@nf.lung.ca
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $8.504
Effective date: March 1, 2013
Amount of last increase: $1.701
Quitline Engagement (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: 1,324
Number of tobacco users receiving services: 817
Number of tobacco users registering for Web-based services: 265
Number of tobacco users referred to the quitline: 891
Quitline Investment and Impact (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: $2.32
Amount per smoker spent on media and promotions: $0.07
Promotional reach: 0.35 %
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Department of Health and Community Services - Province of Newfoundland & Labrador
Operator of counseling services: Lung Association of Newfoundland and Labrador
Funding source(s): Provincial government
Profile last updated on March 18, 2022
Profile managers, click here to edit your profile.
Northwest Territories
Quitline Profile
Canada
Quitline: NWT Help Line
Began Operations: July 2010
Website: http://www.hss.gov.nt.ca/en/services/nwt-quitline
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-800-661-0844
English
Supported Languages
Counseling offered in: English
Third-party counseling: Chipewyan (De¨ne Suline´ Yatie´), Cree (Nehiyawewin), Gwich’in, Inuinnaqtun, Inuktitut, Inuvialuktun, North Slavey (Sahtu´ot’ine Yati´), South Slavey (Dene Zhatie´), Tlicho, French
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 10 min
Length of standard follow-up session: 20 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
All residents of the NWT
To receive medication:
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $9.779
Effective date: April 1, 2011
Amount of last increase: $1.956
Quitline Engagement (Source: NAQC Annual Survey)
Number of direct calls to the quitline: Not available
Number of tobacco users receiving services: Not available
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: Not available
Quitline Investment and Impact (Source: NAQC Annual Survey)
Amount per smoker spent on services and medications: Not available
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Health Canada
Operator of counseling services: Sykes
Funding source(s): Health Canada
Profile last updated on November 30, 2022
Profile managers, click here to edit your profile.
Nova Scotia
Quitline Profile
Canada
Quitline: Tobacco Free Nova Scotia
Began Operations: November 2002
Website: https://tobaccofree.novascotia.ca/
Standard Hours of Operation
Monday:
09:00 AM - 10:00 PM
Tuesday:
09:00 AM - 10:00 PM
Wednesday:
09:00 AM - 10:00 PM
Thursday:
09:00 AM - 10:00 PM
Friday:
09:00 AM - 07:00 PM
Saturday:
10:00 AM - 06:00 PM
Sunday:
10:00 AM - 06:00 PM
Closed on:
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-866-366-3667
English
2
1-866-527-7383
French
3
1-800-670-8888
Deaf/Hard of hearing
4
811
English
5
811
French
Supported Languages
Counseling offered in: English, French
Third-party counseling: All other languages
Deaf/Hard of hearing: TTY relay CA Communication Assistant
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 30 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Services are available to anyone who lives in Nova Scotia who is interested in quitting or decreasing their tobacco use. Services are also available to "concerned others" who are concerned about a loved one's tobacco use.
To receive medication:
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Additional Info:
Upon intake, TFNS counsellors can mail out printed material for further support in quitting.
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Other
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Jennifer Cameron
Emergency Medical Care Inc. (EMCI)
(902) 407-8239
jennifer.cameron@emci.ca
Other information:
Additional Info:
Referred patients are contacted within three business days.
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $9.009
Effective date: June 3, 2009
Amount of last increase: $1.802
Quitline Engagement (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: Not available
Number of tobacco users receiving services: 321
Number of tobacco users registering for Web-based services: 178
Number of tobacco users referred to the quitline: 370
Quitline Investment and Impact (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: $0.51
Amount per smoker spent on media and promotions: Not available
Promotional reach: 0.22 %
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
No quit rate data provided for FY2012.
Funder of quitline services: Nova Scotia Department of Health and Wellness
Operator of counseling services: Emergency Medical Care Inc. (EMCI)
Funding source(s): Provincial government
Profile last updated on April 11, 2022
Profile managers, click here to edit your profile.
Nunavut
Quitline Profile
Canada
Quitline: 3NUQUIT
Began Operations: July 2010
Website: http://www.nuquits.ca
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-866-368-7848
English
Supported Languages
Counseling offered in: English
Third-party counseling: Inuktitut, Inuinnaqtun and French
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 0 min
Length of standard follow-up session: 0 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
To receive medication:
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Frankie Best
Department of Health
(867) 975-5728
fbest@gov.nu.ca
Other information:
P.O. BOX 1000, STN 1000, IQALUIT, NU X0A 0H0
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $8.879
Effective date: December 15, 2006
Amount of last increase: $1.776
Quitline Engagement (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: Not available
Number of tobacco users receiving services: Not available
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: Not available
Quitline Investment and Impact (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: Not available
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
No quit rate data provided for FY2012.
Funder of quitline services: Health Canada
Operator of counseling services: Sykes
Funding source(s): Health Canada
Profile last updated on May 5, 2016
Profile managers, click here to edit your profile.
Ontario
Quitline Profile
Canada
Quitline: Health Connect Ontario (telephone)
Began Operations: April 2000
Website: https://healthconnectontario.health.gov.on.ca/static/guest/home
Standard Hours of Operation
Monday:
10:00 AM - 10:00 PM
Tuesday:
10:00 AM - 10:00 PM
Wednesday:
10:00 AM - 10:00 PM
Thursday:
10:00 AM - 10:00 PM
Friday:
10:00 AM - 10:00 PM
Saturday:
10:00 AM - 10:00 PM
Sunday:
10:00 AM - 10:00 AM
Closed on:
New Year's Day, Family Day, Good Friday, Easter Monday, Victoria Day (3rd Monday in May), Canada Day (July 1st), Civic Holiday (1st Monday in Aug), Labour Day (1st Monday in Sept), Thanksgiving (2nd Monday in Oct) , Christmas and Boxing Day. 811 service available is 24 hours a day. Appointment with a cessation counsellor available during operating hours (10 a.m. to 10 p.m.)
Telephone Numbers
Line
Phone Number
Language/Subject
1
811
English
2
811
French
3
811
Other than English
Supported Languages
Counseling offered in: English and French
Third-party counseling: Languages other than English and French offered through translator
Deaf/Hard of hearing: Direct TTY machine
 
ENROLL IN ONLINE
CESSATION SERVICES
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 15 min
Length of standard follow-up session: 20 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
None, other than must be a resident of Ontario.
To receive medication:
n/a
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Additional Info:
healthconnectontario.health.gov.on.ca
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Diane Legault
Health Connect Ontario
(705) 794-4981
Other information:
healthconnectontario.health.gov.on.ca
Additional Info:
Fax Referrals 1-877-356-1691
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $6.121
Effective date: February 1, 2006
Amount of last increase: $1.224
Quitline Engagement (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: 12,614
Number of tobacco users receiving services: 4,348
Number of tobacco users registering for Web-based services: 9,238
Number of tobacco users referred to the quitline: 18,200
Quitline Investment and Impact (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: $0.81
Amount per smoker spent on media and promotions: $0.26
Promotional reach: 0.23 %
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
No quit rate data provided for FY2012.
Funder of quitline services: Provincial government (Ontario)
Operator of counseling services: Canadian Cancer Society, Ontario
Funding source(s): Provincial government (Ontario)
Profile last updated on October 19, 2022
Profile managers, click here to edit your profile.
Prince Edward Island
Quitline Profile
Canada
Quitline: PEI Smokers' Helpline
Began Operations: January 2003
Website: http://www.smokershelpline.ca
Standard Hours of Operation
Monday:
09:00 AM - 10:00 PM
Tuesday:
09:00 AM - 10:00 PM
Wednesday:
09:00 AM - 10:00 PM
Thursday:
09:00 AM - 10:00 PM
Friday:
09:00 AM - 07:00 PM
Saturday:
10:00 AM - 06:00 PM
Sunday:
10:00 AM - 06:00 PM
Closed on:
Telephone Numbers
Line
Phone Number
Language/Subject
1
(877) 513-5333
English
Supported Languages
Counseling offered in: English, French
Third-party counseling: 
Deaf/Hard of hearing: 
 
ENROLL IN ONLINE
CESSATION SERVICES
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Why you should call? * you want to quit * you're thinking about quitting * you've quit and you need support * you've quit for a while but now you're smoking again * you don't want to quit * you want to help someone you know quit * you think you should quit sometime, but you're not ready now
To receive medication:
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within one week
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $8.254
Effective date: April 7, 2011
Amount of last increase: $1.651
Quitline Engagement (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: Not available
Number of tobacco users receiving services: Not available
Number of tobacco users registering for Web-based services: 94
Number of tobacco users referred to the quitline: Not available
Quitline Investment and Impact (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: Not available
Amount per smoker spent on media and promotions: $1.79
Promotional reach: Not available
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
No quit rate data provided for FY2012.
Funder of quitline services: Government of Prince Edward Island
Operator of counseling services: Canadian Cancer Society, Ontario
Funding source(s): Federal/Provincial governments
Profile last updated on October 14, 2022
Profile managers, click here to edit your profile.
Quebec
Quitline Profile
Canada
Quitline: Ligne j' Arrete
Began Operations: January 2002
Website: http://www.jarrete.qc.ca/
Standard Hours of Operation
Monday:
08:00 AM - 09:00 PM
Tuesday:
08:00 AM - 09:00 PM
Wednesday:
08:00 AM - 09:00 PM
Thursday:
08:00 AM - 09:00 PM
Friday:
08:00 AM - 08:00 PM
Saturday:
Closed
Sunday:
Closed
Closed on:
Jan 1 & 2 , Holy Friday, Easter Monday, Patriot Day, St-John-the-Baptist, Confederation Day, Labor Day, Canadian Thanksgiving, Christmas Eve, Christmas, Boxing Day, New Year's Eve
Telephone Numbers
Line
Phone Number
Language/Subject
1
(866) JARRETE (866-5
French
2
(866) JARRETE
English
Supported Languages
Counseling offered in: French, English.
Third-party counseling: Service provided by more that 150 Quit Smoking Center in French and English
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 10 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
No criteria to receive counselling. Proactive calls offered,. Up to 3 attempts completed to reach on each proactive call
To receive medication:
People are allowed to 1 treatment a year(12 weeks). % of Reimbursement available They can combine many NRT such as gum and patches.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Different persons/ different providers
Hospitals, clinics, pharmacies, ministry programs
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $6.354
Effective date: January 1, 2011
Amount of last increase: $1.271
Quitline Engagement (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: 14,142
Number of tobacco users receiving services: Not available
Number of tobacco users registering for Web-based services: 329
Number of tobacco users referred to the quitline: 8,757
Quitline Investment and Impact (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: $0.94
Amount per smoker spent on media and promotions: Not available
Promotional reach: 0.58 %
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
No quit rate data provided for FY2012.
Funder of quitline services: Ministère de la santé et des services sociaux
Operator of counseling services: Canadian Cancer Society, Ontario
Funding source(s): Unique funder
Profile last updated on March 30, 2022
Profile managers, click here to edit your profile.
Saskatchewan
Quitline Profile
Canada
Quitline: Smokers' Helpline
Began Operations: May 2003
Website: http://www.smokershelpline.ca/
Standard Hours of Operation
Monday:
06:00 AM - 07:00 PM
Tuesday:
06:00 AM - 07:00 PM
Wednesday:
06:00 AM - 07:00 PM
Thursday:
06:00 AM - 07:00 PM
Friday:
06:00 AM - 04:00 PM
Saturday:
07:00 AM - 03:00 PM
Sunday:
07:00 AM - 03:00 PM
Closed on:
Telephone Numbers
Line
Phone Number
Language/Subject
1
(877) 513-5333
English
Supported Languages
Counseling offered in: English, French, 100 other languages by interpretor
Third-party counseling: 
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
Additional Info:
Nicotine Replacement Therapy options are available on occasion depending on the program/service being offered and requested.
To receive counseling:
A Saskatchewan resident.
To receive medication:
A Saskatchewan resident that registers for a Smokers' Helpline profile.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 72 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Canadian Cancer Society
Other information:
Referrals are made by the health care provider and sent via fax to Smokers' Helpline directly.
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $8.879
Effective date: March 25, 2010
Amount of last increase: $1.776
Quitline Engagement (Source: NAQC Annual Survey - 2011)
Number of direct calls to the quitline: 552
Number of tobacco users receiving services: 242
Number of tobacco users registering for Web-based services: 221
Number of tobacco users referred to the quitline: 54
Quitline Investment and Impact (Source: NAQC Annual Survey - 2011)
Amount per smoker spent on services and medications: $0.04
Amount per smoker spent on media and promotions: $0.12
Promotional reach: 0.13 %
Treatment reach: 0.14 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
***Metrics for 2012 is not being made public.
Funder of quitline services: Canadian Cancer Society and Heart & Stroke Foundation of Saskatchewan Government of Saskatchewan, Ministry of Health
Operator of counseling services: Canadian Cancer Society, Ontario
Funding source(s): Not provided
Profile last updated on March 29, 2022
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Yukon
Quitline Profile
Canada
Quitline: Yukon Smokers’ Helpline
Began Operations: July 2010
Website: http://www.smokershelpline.ca
Standard Hours of Operation
Monday:
05:00 AM - 06:00 PM
Tuesday:
05:00 AM - 06:00 PM
Wednesday:
05:00 AM - 06:00 PM
Thursday:
05:00 AM - 06:00 PM
Friday:
05:00 AM - 03:00 PM
Saturday:
06:00 AM - 02:00 PM
Sunday:
06:00 AM - 02:00 PM
Closed on:
New Years, Family Day (3rd Monday in February), Good Friday, Easter, Victoria Day (3rd Monday in May), Canada Day (July 1st), Civic Holiday (1st Monday in August), Labor Day (1st Monday in September), Thanksgiving (2nd Monday in October), Christmas and Boxing Day.
Telephone Numbers
Line
Phone Number
Language/Subject
1
(877) 513-5333
English
2
(877) 513-5333
Other than English
Supported Languages
Counseling offered in: English, French, and interpreter services are available in over 100 languages
Third-party counseling: none
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
None, other than must be from Yukon.
To receive medication:
Callers can be referred to local programming for free NRTs and personalized quit coaching (by phone, text or in-person).
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quitting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 72 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Support is the Key Smoking Cessation Fax Referral
Yukon Government, Health Promotion Unit
Other information:
All fax forms are faxed to 1-867-456-6502
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $7.879
Effective date: July 1, 2008
Amount of last increase: $1.576
Quitline Engagement (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: Not available
Number of tobacco users receiving services: Not available
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: Not available
Quitline Investment and Impact (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: Not available
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
No quit rate data provided for FY2012.
Funder of quitline services: Yukon Government
Operator of counseling services: Canadian Cancer Society, Ontario
Funding source(s): Health Canada (Tobacco Control Program) and Yukon Government, Dept of Health and Social Services
Profile last updated on April 28, 2022
Profile managers, click here to edit your profile.