Washington
Quitline Profile
United States
Quitline: Washington State Tobacco Quit Line
Began Operations: November 2000
Website: http://www.quitline.com
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-800-QUIT-NOW
English
2
877-266-3863
Spanish
3
877-777-6534
Deaf/Hard of hearing
4
800-784-8669
English
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, AT&T services with translation in over 140 languages
Deaf/Hard of hearing: TTY relay CA Communication Assistant
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Length of standard first session: 30 min
Length of standard follow-up session: 20 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
18 and over. Ready to quit within 30 days or already quit. Resident of Washington State.
To receive medication:
Ready to quit in 30 days or already quit. Uninsured, Medicaid, Pregnant, Indian Health Service patients, referral from the Veterns Administration Health Clinics. Resident of Washington State.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Additional information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $3.025
Effective date: May 1, 2010
Amount of last increase: $2.025
Callers (Source: NAQC Annual Survey - 2011)
Number of direct calls to the quitline: 43,696
Number of tobacco users receiving services: 11,647
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 2,498
Calculations (Source: NAQC Annual Survey - 2011)
Amount per smoker spent on services and medications: Not available
Amount per smoker spent on media and promotions: Not available
Promotional reach: 2.56 %
Treatment reach: 1.49 %
NAQC standard quit rate: 25.10 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Time period for quit rate data collection: Registrants between 1/1/2010 and 5/31/2011 were surveyed between 5/15/2010 and 1/12/2012. Quit rate 95% confidence interval: not reported. Consent obtained for follow-up. Consent was asked of quitline callers who registered for materials or intervetion services within the registration period. This can include providers and proxy callers who request service. Consent rate 93%. Average time to follow-up: 187 days. Response rate at follow-up: 35.1%.
Funder of quitline services: Washington Department of Health
Operator of counseling services: Alere Wellbeing
Funding source(s): Washington State and CDC
Profile last updated on September 25, 2012
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