Washington
Quitline Profile
United States
Quitline: Washington State Tobacco Quitline
Began Operations: November 2000
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-800-QUIT-NOW
English
2
1-800-784-8669
English
3
1-855-DEJELO-YA
Spanish
4
1-855-335-3569
Spanish
5
1-877-777-6534
Deaf/Hard of hearing
6
1-800-838-8917
Cantonese
7
1-800-556-5564
Korean
8
1-800-778-8440
Vietnamese
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: AT&T Interpretive services
Deaf/Hard of hearing: Video relay interpreter
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Must be a Resident of Washington State. Ready to quit within 30 days or already quit. One call for uninsured and underinsured. Multiple Calls for Medicaid Apple Health plans (except Coordinated Care).
To receive medication:
Age 18 and over Must be enrolled in counseling No medical contraindications. Pregnant women must have a medical override by health provider. A two week starter kit of nicotine gum or patch is currently available.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Joella Pyatt
Washington State Department of Health
(360) 236-3518
joella.pyatt@doh.wa.gov
Other information:
Please e-mail: PCHClearinghouse@doh.wa.gov. for 1-800-QUIT-NOW business cards or brochures.
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $3.025
Effective date: May 1, 2010
Amount of last increase: $2.025
Callers (Source: NAQC Annual Survey - 2015)
Number of direct calls to the quitline: 19,120
Number of tobacco users receiving services: 2,537
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 848
Calculations (Source: NAQC Annual Survey - 2015)
Amount per smoker spent on services and medications: $0.38
Amount per smoker spent on media and promotions: Not available
Promotional reach: 0.50 %
Treatment reach: 0.30 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
The metrics above are for the Washington State Department of Health Quitline. The Department of Health covers calls for the uninsured and underinsured (those with a health plan with no telephone counseling coverage). The remaining calls are provided by Washington State Health Care Authority for the Medicaid Fee-for-Service plan; 4 - Medicaid Managed Care Organizations, 2 - Public Employee Health Plans, 3 - Private insurance plans, and 67- Employer based health plans. The 2015 State Annualized Reach is 2.32%
Funder of quitline services: Centers for Disease Control and Prevention, CDC Prevention and Public Health Fund, Medicaid, employers and private insurance.
Operator of counseling services: Optum
Funding source(s): Federal funds, state funds and private.
Profile last updated on September 19, 2016