South Carolina
Quitline Profile
United States
Quitline: South Carolina Tobacco Quitline
Began Operations: September 2004
Standard Hours of Operation
12:00 AM - 11:59 PM
12:00 AM - 11:59 PM
12:00 AM - 11:59 PM
12:00 AM - 11:59 PM
12:00 AM - 11:59 PM
12:00 AM - 11:59 PM
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving Day, 1/2 day Christmas Eve, Christmas Day, 1/2 day New Year's Eve, late open New Year's Day
Telephone Numbers
Phone Number
Deaf/Hard of hearing
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: 
Deaf/Hard of hearing: Direct TTY machine
Phone Counseling
brief intervention
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 20 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
nasal spray
Discounted Medications
nasal spray
Distribution Methods
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
Additional Info:
Also offer free combo NRT medications when indicated.
To receive counseling:
Single-call (1 session) offered to all enrollees. Readiness to quit desirable; not required. All enrollees must consent to services and call backs. Youth age 13-up, Uninsured, Medicare, Medicaid get multi-call (5 sessions). Pregnant/Postpartum get C-10 program (10 sessions) through post-delivery.
To receive medication:
Registered participants who are uninsured, underinsured or have Medicare receive free medication. Pregnant/postpartum and under age 18 are not eligible for medication. Medicaid participants are referred to their provider for medication assistance.
Additional Info:
South Carolina is committed to removing all barriers to quitting by waiving some restrictions based on a participant's insurance coverage, maximum benefits, and inability to obtain effective medication support. We provide counseling support to all enrollees regardless of insurance status. We turn no one away.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
mental health disorders including psychiatric conditions
Additional Info:
SC's Quit Guide supports all of the specific audiences listed above with the purpose of addressing the universal dependency of tobacco and nicotine. The SC Quit Guide and Quitting Smokeless Tobacco Guide were updated in 2016. Youth under age 18 are no longer sent printed materials, but are given digital information, e.g. mobile apps, when they enroll for services. Also included in the standard mailed packet is a brochure about the QuitConnect online support community (
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Dr. Katy L. Wynne
SC DHEC Division of Tobacco Prevention and Control
(803) 545-4464
Other information:
Free CME provider training available at:
Additional Info:
Fax and eReferral are the primary mechanisms used by SC providers to make referrals to the Quitline. SC has an active electronic referral training and technical assistance program that is offered for free to all clinics and health systems upon request. Go to for more information and training. Also offered for free to all healthcare providers is our statewide prenatal systems change training program. Contact Dr. Kara Kikuchi at for more information.
Smoke-Free Laws
Workplaces: No
Bars: No
Restaurants No
Tobacco Tax Rates
Current cigarette tax rate: $0.57
Effective date: July 1, 2010
Amount of last increase: $0.50
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 19,658
Number of tobacco users receiving services: 12,329
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 4,249
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $6.51
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 1.76 %
NAQC standard quit rate: 32.30 %
Additional Info:
***For additional information on smoke-free laws, please visit the following link:
NOTE: Additional quitline data is available online at
Context for quitline metrics:
Funder of quitline services: SC Department of Health and Environmental Control
Operator of counseling services: Optum
Funding source(s): State Budget (98%) / Federal Budget (2%)
Profile last updated on July 14, 2017