South Carolina
Quitline Profile
United States
Quitline: South Carolina Tobacco Quitline (launched August 2006)
Began Operations: September 2004
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving Day, 1/2 day Christmas Eve, Christmas Day, 1/2 day New Year's Eve, late open New Year's Day
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-800-QUIT-NOW
English/Spanish
2
1-800-784-8669
English/Spanish
3
1-855-DEJELO-YA
Spanish
4
1-877-777-6534
Deaf/Hard of hearing
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: 
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 20 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
Additional Info:
South Carolina serves all tobacco users who contact the Quitline requesting help to quit.

SC also offers the following medication support:
* Combination NRT therapy to participants.
* 4 x 4 shipments of NRT - up to 12 weeks for general participants.
* Up to 12 weeks of NRT for behavioral health participants.
* 2-week starter kit of NRT for Medicaid participants.

We prioritize NRT for uninsured, underinsured, Medicare, and Medicaid; but also offer to others on a case-by-case basis.
To receive counseling:
Single-call intervention offered to all enrollees regardless of insurance status. Multi-Call (C-5):13 yrs+, Uninsured, Medicare, and Medicaid. Behavioral Health: 7 calls (C-7). Pregnant/Postpartum: 10 calls (C-10). Consent required for services and call backs.
To receive medication:
Registered and uninsured, underinsured, Medicare, Medicaid receive free NRT. Pregnant/postpartum or under 18 yrs not eligible for medication.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Additional Info:
Youth and young adults no longer get mailed materials, but receive social media, online, and digital resources to help support quitting.
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Dr. Katy L. Wynne
SC DHEC Division of Tobacco Prevention and Control
(803) 898-2285
wynnekl@dhec.sc.gov
Other information:
South Carolina's provider training platform with free CMEs is www.helppatientsquitsc.org
Additional Info:
South Carolina offers a statewide Health Systems Change program that provides on-site academic detailed BTI and Quitline referral training for health care providers and systems across the state.
Smoke-Free Laws
Workplaces: No
Bars: No
Restaurants No
Tobacco Tax Rates
Current cigarette tax rate: $0.57
Effective date: July 1, 2010
Amount of last increase: $0.50
Callers (Source: NAQC Annual Survey - 2018)
Number of direct calls to the quitline: 20,405
Number of tobacco users receiving services: 7,674
Number of tobacco users registering for Web-based services: 3,447
Number of tobacco users referred to the quitline: 3,729
Calculations (Source: NAQC Annual Survey - 2018)
Amount per smoker spent on services and medications: Not available
Amount per smoker spent on media and promotions: Not available
Promotional reach: 1.30 %
Treatment reach: 1.12 %
NAQC standard quit rate: 30.80 %
Additional Info:
South Carolina's current Quitline quit rate for FY19 is 34%.
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: SC Department of Health and Environmental Control
Operator of counseling services: Optum
Funding source(s): State Government, Federal Government
Profile last updated on April 5, 2020