Maine
Quitline Profile
United States
Quitline: Maine Tobacco HelpLine
Began Operations: August 2001
Standard Hours of Operation
Monday:
08:00 AM - 12:00 AM
Tuesday:
08:00 AM - 12:00 AM
Wednesday:
08:00 AM - 12:00 AM
Thursday:
08:00 AM - 12:00 AM
Friday:
08:00 AM - 12:00 AM
Saturday:
08:00 AM - 12:00 AM
Sunday:
08:00 AM - 12:00 AM
Closed on:
Independence Day, Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) 207-1230
English
2
(800) QUITNOW
English
3
(855) DEJELO-YA
Spanish
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: AT&T services with translation in over 140 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 10 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Single Call Program: Resident of Maine, Any Age, Current or past tobacco user, ENDS only user, Proxy Multi-Call Program: Resident of Maine, Any Age, Current or past tobacco user (if quit in the past 30 days); ENDS only user
To receive medication:
YES to NRT: if Age 18+; Uninsured; Commercial insurance except State Employees (state Anthem plan); If no medical use exclusion NO to NRT for those with MaineCare (Maine Medicaid); if currently pregnant; if ENDS only user without intention to stop ENDS product; if quit 2 wks+ without NRT.
Additional Info:
Single Call Program participants can receive 2 weeks of NRT
Multi-Call Program participants can receive up to 8 weeks of NRT

Reporting an NRT Medical Use Exclusion does not automatically mean denial of NRT; the request is reviewed by HelpLine Medical Team and participant is given decision.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Amy Giles, Program Manager
Center for Tobacco Independence
(207) 662-5718
gilesa@mainehealth.org
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $2.00
Effective date: September 19, 2005
Amount of last increase: $1.00
Callers (Source: NAQC Annual Survey - 2017)
Number of direct calls to the quitline: 10,669
Number of tobacco users receiving services: 743
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 4,442
Calculations (Source: NAQC Annual Survey - 2017)
Amount per smoker spent on services and medications: $13.98
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 1.82 %
NAQC standard quit rate: 25.60 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Partnership for a Tobacco-Free Maine (Maine, CDC, DHHS)
Operator of counseling services: MaineHealth, Center for Tobacco Independence
Funding source(s): State/Provincial government, MSA funds
Profile last updated on June 29, 2018