Illinois
Quitline Profile
United States
Quitline: Illinois Tobacco Quitline
Began Operations: October 2000
Standard Hours of Operation
Monday:
07:00 AM - 11:00 PM
Tuesday:
07:00 AM - 11:00 PM
Wednesday:
07:00 AM - 11:00 PM
Thursday:
07:00 AM - 11:00 PM
Friday:
07:00 AM - 11:00 PM
Saturday:
07:00 AM - 11:00 PM
Sunday:
07:00 AM - 11:00 PM
Closed on:
Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(866) 784-8937
English
2
(866) 784-8937
Spanish
3
(800) 501-1068
TTY
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Mandarin, Cantonese, Korean, Vietnamese, French, Russian, Polish, and over 150 languages
Deaf/Hard of hearing: Direct TTY machine
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Length of standard first session: 0 min
Length of standard follow-up session: 0 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
All Illinois residents 18 years of age and older are eligible to receive counseling.
To receive medication:
The following types of clients do not qualify for the ITQL NRT program: •Persons under the age of 18 •Pregnant women and persons for whom NRT is medically contraindicated •Medicaid recipients •Clients with private insurance coverage for NRT products •Clients currently enrolled in NRT
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Additional information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $1.98
Effective date: July 1, 2002
Amount of last increase: $1.00
Callers (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: 66,905
Number of tobacco users receiving services: 15,603
Number of tobacco users registering for Web-based services: 0
Number of tobacco users referred to the quitline: 10,380
Calculations (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: $0.66
Amount per smoker spent on media and promotions: $0.30
Promotional reach: 1.21 %
Treatment reach: 0.70 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
No quit rate data provided for FY2012.
Funder of quitline services: Illinois Department of Public Health
Operator of counseling services: American Lung Association of Illinois
Funding source(s): State/Provincial government, MSA funds, Federal government
Profile last updated on November 26, 2013