Alabama
Quitline Profile
United States
Quitline: Alabama
Began Operations: April 2005
Standard Hours of Operation
Monday:
06:00 AM - 12:00 AM
Tuesday:
06:00 AM - 12:00 AM
Wednesday:
06:00 AM - 12:00 AM
Thursday:
06:00 AM - 12:00 AM
Friday:
06:00 AM - 12:00 AM
Saturday:
06:00 AM - 12:00 AM
Sunday:
06:00 AM - 06:00 AM
Closed on:
Thanksgiving and Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
800-784-8669
English/Spanish
2
888-229-2182
TTY
Supported Languages
Counseling offered in: English, Spanish, Arabic
Third-party counseling: Over 100 languages.
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 15 min
Length of standard follow-up session: 10 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Must be an Alabama resident
To receive medication:
Must be an Alabama resident over 18 years old and meet medical/physical criteria; if under 18 or pregnant, physician approval required. All callers requesting NRT must agree to coaching. Medicaid and Plan First recipients must use their plan's pharmaceutical benefits.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
fax referral program
Julie Hare
(334) 206-3830
julie.hare@adph.state.al.us
Other information:
Smoke-Free Laws
Workplaces: No
Bars: No
Restaurants No
Tobacco Tax Rates
Current cigarette tax rate: $0.675
Effective date: May 18, 2004
Amount of last increase: $0.25
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 15,868
Number of tobacco users receiving services: 6,427
Number of tobacco users registering for Web-based services: 1,179
Number of tobacco users referred to the quitline: 6,597
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $0.93
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.84 %
NAQC standard quit rate: 31.20 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: CDC, Alabama Department of Public Health
Operator of counseling services: Information & Quality Healthcare
Funding source(s): CDC, Alabama Department of Public Health
Profile last updated on May 17, 2017
Alaska
Quitline Profile
United States
Quitline: Alaska's Tobacco Quitline
Began Operations: January 2002
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
holidays
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English
2
(888) 842-QUIT
English
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Mandarin, Cantonese, Korean, Vietnamese, French, Russian, translation services are available in 148 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 40 min
Length of standard follow-up session: 45 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
All Alaskan adults (18+) are eligible to receive free phone, web, and text based counseling. Alaskan's can call the quitline as often as they like and are eligible to receive 4 pro-active support calls from a quit coach.
To receive medication:
All Alaskan adults (18+) who enroll in the multi-call counseling program are eligible to receive free combination therapy (patch and gum or lozenge). Participants are eligible to receive 4 weeks of patch and 2 weeks of gum or lozenge with one enrollment every 6 months (or 2 times per year).
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Eliza Muse
State of Alaska Tobacco Prevention & Control Prog.
(907) 269-0465
eliza.muse@alaska.gov
Other information:
Smoke-Free Laws
Workplaces: No
Bars: No
Restaurants No
Tobacco Tax Rates
Current cigarette tax rate: $2.00
Effective date: July 1, 2007
Amount of last increase: $0.20
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 5,759
Number of tobacco users receiving services: 2,024
Number of tobacco users registering for Web-based services: 249
Number of tobacco users referred to the quitline: 319
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $4.67
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 2.00 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Alaska Department of Health and Social Services
Operator of counseling services: Optum
Funding source(s): CDC-NTCP Core Funding and State General Funds
Profile last updated on May 15, 2017
Arizona
Quitline Profile
United States
Quitline: Arizona Smokers' Helpline
Began Operations: March 1995
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
New Year, Martin Luther King Day, Memorial Day, 4th of July, Labor Day, Veteran's Day, Thanksgiving, Day after Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) 556-6222
English
2
(800) 556-6222
Spanish
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: 
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Resident of Arizona
To receive medication:
Resident of Arizona, over 18 years of age, non-state employees, and non-Medicaid recipient. Clients with the following conditions also need prior approval from their physician: history of irregular heart rhythms, worsening chest pain, high blood pressure, an incident of heart attacks, and pregnant.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Ryan Reikowsky, MPH, MA
ASHLine, University of Arizona
(520) 621-2083
rcreikow@email.arizona.edu
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $2.00
Effective date: December 8, 2006
Amount of last increase: $0.82
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 28,512
Number of tobacco users receiving services: 7,297
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 10,266
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $4.17
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 1.08 %
NAQC standard quit rate: 41.40 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Arizona Department of Health Services Bureau of Tobacco & Chronic Disease, Centers for Disease Control and Prevention
Operator of counseling services: University of Arizona/Arizona Smokers' Helpline
Funding source(s): State/Provincial government, Tobacco tax revenues
Profile last updated on May 15, 2017
Arkansas
Quitline Profile
United States
Quitline: Arkansas Tobacco Quitline
Began Operations: January 2003
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
4th of July, Thanksgiving, and Christmas day.
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English/Spanish
2
(800) 590-8026
Spanish
3
(866) NOW-QUIT
English/Spanish
Supported Languages
Counseling offered in: English and Spanish.
Third-party counseling: English, Spanish, AT&T Interpretive Services for all other languages
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 20 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
All tobacco users 13 and older
To receive medication:
Tobacco users 18 and over who are ready to quit within 30 days
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Jennifer Montgomery
Arkansas Department of Health
(501) 280-4825
jennifer.montgomery@arkansas.gov
Other information:
Smoke-Free Laws
Workplaces: No
Bars: No
Restaurants No
Tobacco Tax Rates
Current cigarette tax rate: $1.15
Effective date: March 1, 2009
Amount of last increase: $0.56
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 16,606
Number of tobacco users receiving services: 8,236
Number of tobacco users registering for Web-based services: 337
Number of tobacco users referred to the quitline: 8,060
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $3.44
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 1.53 %
NAQC standard quit rate: 27.90 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Arkansas Department of Health.
Operator of counseling services: National Jewish Health
Funding source(s): Master Settlement Agreement (MSA).
Profile last updated on May 15, 2017
California
Quitline Profile
United States
Quitline: California Smokers' Helpline
Began Operations: August 1992
Standard Hours of Operation
Monday:
07:00 AM - 09:00 PM
Tuesday:
07:00 AM - 09:00 PM
Wednesday:
07:00 AM - 09:00 PM
Thursday:
07:00 AM - 09:00 PM
Friday:
07:00 AM - 09:00 PM
Saturday:
09:00 AM - 05:00 PM
Sunday:
Closed
Closed on:
New Year's Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) NO-BUTTS
English
2
(800) 45-NO-FUME
Spanish
3
(800) 556-5564
Korean
4
(800) 778-8440
Vietnamese
5
(800) 838-8917
Cantonese
6
(800) 838-8917
Mandarin
7
(800) 844-CHEW
Smokeless or chewing tobacco
8
(800) 933-4833
Deaf/Hard of hearing
Supported Languages
Counseling offered in: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese
Third-party counseling: 
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 10 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
All adult tobacco users in California are eligible to receive free telephone counseling to help them quit. Teens aged 14-17 are also eligible, with the consent of a parent or guardian.
To receive medication:
Parents of children aged 0-5 and/or pregnant women with MD approval are eligible for two weeks of nicotine patches, with refills as needed. Callers on the Helpline's nationwide Asian Smokers' Quitline are eligible for a two-week starter kit of patch
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 72 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Carrie Kirby
California Smokers' Helpline
(858) 300-1054
ckirby@ucsd.edu
Other information:
Health care and other providers may register for web referral at http://www.nobutts.org/referral.
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $2.87
Effective date: January 1, 1999
Amount of last increase: $2.00
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 119,575
Number of tobacco users receiving services: 17,791
Number of tobacco users registering for Web-based services: 865
Number of tobacco users referred to the quitline: 5,758
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: Not available
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.58 %
NAQC standard quit rate: 25.60 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: California Department of Public Health, First 5 California, and Centers for Disease Control and Prevention (CDC)
Operator of counseling services: University of California, San Diego
Funding source(s): Tobacco tax revenues, federal funds (CDC)
Profile last updated on May 15, 2017
Colorado
Quitline Profile
United States
Quitline: Colorado QuitLine
Began Operations: October 2001
Standard Hours of Operation
Monday:
05:00 AM - 11:00 PM
Tuesday:
05:00 AM - 11:00 PM
Wednesday:
05:00 AM - 11:00 PM
Thursday:
05:00 AM - 11:00 PM
Friday:
05:00 AM - 11:00 PM
Saturday:
05:00 AM - 11:00 PM
Sunday:
05:00 AM - 11:00 PM
Closed on:
Thanksgiving, Christmas, (early closure at 4:30 p.m.on Memorial, Independence, Labor Day and Christmas Eve)
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) 784-8669
English
2
(855) 335-3569
Spanish
3
(800) 659-2656
Deaf/Hard of hearing
4
800-652-3455
English/Spanish
Supported Languages
Counseling offered in: English, Spanish, Arabic, and interpretive services with translation in over 170 languages
Third-party counseling: Mandarin, Cantonese, Korean, Vietnamese
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 10 min
Length of standard follow-up session: 10 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
15 years of age or older; Colorado residency
To receive medication:
Enroll in the QuitLine counseling program and set a quit date; must be 18 years of age or older; medically eligible
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Michelle Lynch
Colorado Department of Public Health & Environment
(303) 692-2519
michelle.lynch@state.co.us
Other information:
Smoke-Free Laws
Workplaces: No
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $0.84
Effective date: January 1, 2005
Amount of last increase: $0.64
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 24,609
Number of tobacco users receiving services: 11,192
Number of tobacco users registering for Web-based services: 8,816
Number of tobacco users referred to the quitline: 15,018
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $5.90
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 1.93 %
NAQC standard quit rate: 29.80 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Colorado Department of Public Health & Environment
Operator of counseling services: National Jewish Health
Funding source(s): State/Provincial government, Tobacco tax revenues
Profile last updated on August 16, 2017
Connecticut
Quitline Profile
United States
Quitline: Connecticut Quitline
Began Operations: November 2005
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English
2
(855) DEJELO YA
Spanish
5
(800) 483-3114
Fax
6
(877) 777-6534
Deaf/Hard of hearing
Supported Languages
Counseling offered in: English, Spanish, Mandarin, Cantonese, Russian, Italian, Hindi, Taiwanese
Third-party counseling: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, AT&T services with translation in over 140 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 15 min
Length of standard follow-up session: 10 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
CT resident, 13 years old and older
To receive medication:
CT resident enrolled in multi-call counseling program. 18 years old and older
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Katie Shuttleworth
CT Department of Public Health
(860) 509-8251
kathryn.shuttleworth@ct.gov
Other information:
Smoke-Free Laws
Workplaces: No
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $3.90
Effective date: October 1, 2009
Amount of last increase: $0.25
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 12,660
Number of tobacco users receiving services: 2,941
Number of tobacco users registering for Web-based services: 480
Number of tobacco users referred to the quitline: 1,333
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: Not available
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.82 %
NAQC standard quit rate: 29.10 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Connecticut Department of Public Health
Operator of counseling services: Optum
Funding source(s): Federal and State funding
Profile last updated on May 15, 2017
Delaware
Quitline Profile
United States
Quitline: Delaware Quitline
Began Operations: February 2001
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 12:00 AM
Closed on:
Independence Day, Thanksgiving, Christmas, Christmas Eve after 3pm, New Year's Eve after 6 pm
Telephone Numbers
Line
Phone Number
Language/Subject
1
(866) 409-1858
English
2
(866) 409-1858
Spanish
3
(788) 709-5783
TTY
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: AT&T language line services with translation in over 140 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 0 min
Length of standard follow-up session: 0 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Residency; Age; Readiness
To receive medication:
Participation in Counseling Program; Income; DE residents 18 years old and older; Medical screening with prescription required for Rx medications.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $1.60
Effective date: August 1, 2009
Amount of last increase: $0.45
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 11,070
Number of tobacco users receiving services: 2,757
Number of tobacco users registering for Web-based services: 191
Number of tobacco users referred to the quitline: 208
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $10.74
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 2.28 %
NAQC standard quit rate: 33.20 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: State Department of Health and Social Services, Division of Public Health
Operator of counseling services: Optum
Funding source(s): State/Provincial government, MSA funds
Profile last updated on May 15, 2017
Florida
Quitline Profile
United States
Quitline: Florida Quitline
Began Operations: December 2001
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Thanksgiving, Christmas Eve (half day) & Christmas Day, 4th of July, New Years Eve (half day)
Telephone Numbers
Line
Phone Number
Language/Subject
1
(877) 822-6669
English
2
(866)-228-4327
Deaf/Hard of hearing
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: All other languages.
Deaf/Hard of hearing: TTY relay CA Communication Assistant
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Must be 11 years or older and Florida resident.
To receive medication:
Must be 18 years or older and pass a medical screening.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: No
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $1.339
Effective date: July 1, 2009
Amount of last increase: $1.00
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: Not available
Number of tobacco users receiving services: Not available
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: Not available
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: Not available
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Florida Department of Health, Tobacco Prevention Program
Operator of counseling services: Optum
Funding source(s): State/Provincial government, Federal government
Profile last updated on May 15, 2017
Georgia
Quitline Profile
United States
Quitline: Georgia Tobacco Quitline
Began Operations: November 2001
Standard Hours of Operation
Monday:
08:00 AM - 12:00 AM
Tuesday:
08:00 AM - 12:00 AM
Wednesday:
08:00 AM - 12:00 AM
Thursday:
08:00 AM - 12:00 AM
Friday:
08:00 AM - 12:00 AM
Saturday:
08:00 AM - 12:00 AM
Sunday:
08:00 AM - 12:00 AM
Closed on:
Independence Day,Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(877) 270-STOP
English
2
(877) 2NO-FUME
Spanish
3
(877) 777-6534
Deaf/Hard of hearing
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Over 140 languages as offered by AT&T Translation Services
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 0 min
Length of standard follow-up session: 0 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
GA Resident; Age; Readiness to quit
To receive medication:
Must be 18 years old, meet basic health requirements, and be ready to quit within the next 30 days.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: No
Bars: No
Restaurants No
Tobacco Tax Rates
Current cigarette tax rate: $0.37
Effective date: July 1, 2003
Amount of last increase: $0.25
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 42,782
Number of tobacco users receiving services: 11,563
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 1,531
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $1.10
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.92 %
NAQC standard quit rate: 28.90 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Georgia Department of Human Resources, Division of Public Health
Operator of counseling services: Optum
Funding source(s): Master Tobacco Settlement
Profile last updated on May 15, 2017
Guam
Quitline Profile
United States
Quitline: Guam
Began Operations: July 2010
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
July 4; Thanksgiving; Christmas; New Years Day. Recorded messages and voicemail available 24/7.
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-800-784-8669
English
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: 
Deaf/Hard of hearing: TTY relay CA Communication Assistant
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Resident of Guam. Aged 11 years and older. Are ready to quit within the next 30 days.
To receive medication:
Resident of Guam. Aged 18 years and older. Are ready to quit within the next 30 days.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Alere Wellbeing, Inc.
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $3.00
Effective date: April 6, 2010
Amount of last increase: $2.00
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 274
Number of tobacco users receiving services: 89
Number of tobacco users registering for Web-based services: 14
Number of tobacco users referred to the quitline: 96
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $0.68
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.32 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Center for Disease Control and Prevention
Operator of counseling services: Optum
Funding source(s): CDC Grants
Profile last updated on May 15, 2017
Hawaii
Quitline Profile
United States
Quitline: Hawaii Tobacco Quitline
Began Operations: July 2005
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English
2
(877) 777-6534
TTY
3
(855) DEJELO-YA
Spanish
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Mandarin, Cantonese, Korean, Vietnamese, French, Russian, Interpreter Services with translation in over 140 languages
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 0 min
Length of standard follow-up session: 0 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Age (18 or older); readiness to quit
To receive medication:
Multiple Call Program. Insured & Medicare are eligible for 2 wks of free patches, gum, or lozenges. Medicaid 4 wks of free patches, gum, or lozenges. Uninsured up to 8 wks of free patches, gum, or lozenges. Stand-alone web program 2 wks of patch, gum, or lozenges. Combination Therapy available
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $3.20
Effective date: July 1, 2010
Amount of last increase: $0.20
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 6,619
Number of tobacco users receiving services: 3,080
Number of tobacco users registering for Web-based services: 1,296
Number of tobacco users referred to the quitline: 123
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $3.08
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 2.09 %
NAQC standard quit rate: 34.40 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Hawaii Tobacco Prevention and Control Trust Fund
Operator of counseling services: Optum
Funding source(s): MSA funds
Profile last updated on May 15, 2017
Idaho
Quitline Profile
United States
Quitline: Idaho QuitLine
Began Operations: March 2005
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, 150 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 0 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Resident of Idaho
To receive medication:
Resident of Idaho and 18 years of age or older.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 72 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: No
Bars: No
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $0.57
Effective date: June 1, 2003
Amount of last increase: $0.29
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 10,663
Number of tobacco users receiving services: 9,520
Number of tobacco users registering for Web-based services: 7,312
Number of tobacco users referred to the quitline: 1,010
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $9.76
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 6.03 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Idaho Health and Welfare Tobacco Prevention and Control Program
Operator of counseling services: Optum
Funding source(s): Federal government; MSA funding
Profile last updated on May 15, 2017
Illinois
Quitline Profile
United States
Quitline: Illinois Tobacco Quitline
Began Operations: October 2000
Standard Hours of Operation
Monday:
07:00 AM - 11:00 PM
Tuesday:
07:00 AM - 11:00 PM
Wednesday:
07:00 AM - 11:00 PM
Thursday:
07:00 AM - 11:00 PM
Friday:
07:00 AM - 11:00 PM
Saturday:
07:00 AM - 11:00 PM
Sunday:
07:00 AM - 11:00 PM
Closed on:
Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(866) 784-8937
English
2
(866) 784-8937
Spanish
3
(800) 501-1068
TTY
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Mandarin, Cantonese, Korean, Vietnamese, French, Russian, Polish, and over 150 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 0 min
Length of standard follow-up session: 0 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
All Illinois residents 18 years of age and older are eligible to receive counseling.
To receive medication:
The following types of clients do not qualify for the ITQL NRT program: •Persons under the age of 18 •Pregnant women and persons for whom NRT is medically contraindicated •Medicaid recipients •Clients with private insurance coverage for NRT products •Clients currently enrolled in NRT
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $1.98
Effective date: July 1, 2002
Amount of last increase: $1.00
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 81,501
Number of tobacco users receiving services: 8,464
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 4,000
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $1.23
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.59 %
NAQC standard quit rate: 25.10 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Illinois Department of Public Health
Operator of counseling services: American Lung Association in Illinois / Illinois Tobacco Quitline
Funding source(s): State/Provincial government, MSA funds, Federal government
Profile last updated on May 15, 2017
Indiana
Quitline Profile
United States
Quitline: Indiana
Began Operations: March 2006
Standard Hours of Operation
Monday:
08:00 AM - 03:00 AM
Tuesday:
08:00 AM - 03:00 AM
Wednesday:
08:00 AM - 03:00 AM
Thursday:
08:00 AM - 03:00 AM
Friday:
08:00 AM - 03:00 AM
Saturday:
08:00 AM - 03:00 AM
Sunday:
08:00 AM - 03:00 AM
Closed on:
Independence Day, Thanksgiving, Christmas Early Closure on: Christmas Eve (15:00:00) and New Year's Eve (18:00:00).
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English
2
(800) QUIT-NOW
Spanish
3
1-800-483-3114
Fax
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: AT&T Interpretive services for all other languages.
Deaf/Hard of hearing: TTY relay CA Communication Assistant
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 0 min
Length of standard follow-up session: 0 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Multiple-call to all adult tobacco users ready to quit in 30 days. Youth ages 13-17 can receive counseling through the youth program.
To receive medication:
Uninsured, Medicaid or Medicare
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Miranda Spitznagle
Tobacco Prevention and Cessation Commission-ISDH
(317) 234-1787
mspitznagle@isdh.in.gov
Other information:
Enroll in Quit Now Preferred Programs at www.indianaquitline.net
Smoke-Free Laws
Workplaces: Yes
Bars: No
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $0.995
Effective date: July 1, 2007
Amount of last increase: $0.44
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 29,211
Number of tobacco users receiving services: 7,886
Number of tobacco users registering for Web-based services: 996
Number of tobacco users referred to the quitline: 10,052
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $0.99
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.80 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Indiana State Department of Health-Tobacco Prevention and Cessation Commission
Operator of counseling services: Optum
Funding source(s): State Government
Profile last updated on May 15, 2017
Iowa
Quitline Profile
United States
Quitline: Quitline Iowa
Began Operations: May 2001
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving Day, Christmas Day
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-800-QUIT-NOW
English/Spanish
2
1-877-777-6534
TTY
3
1-855-DEJELOYA
Spanish
Supported Languages
Counseling offered in: English and Spanish
Third-party counseling: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, Interpreter Services with translation in over 140 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
Additional Info:
Participants may be eligible for Nicotine Replacement Therapy (NRT), in the form of patches, gum or lozenges if they are uninsured or on Medicare.
To receive counseling:
Resident of Iowa age 13 and older.
To receive medication:
8 weeks of patch, gum, or lozenges to callers with Medicare or who are uninsured.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Megan Aucutt
Iowa Department of Public Health
(515) 725-2875
megan.aucutt@idph.iowa.gov
Other information:
Provider information and resources are available at www.quitnow.net.
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $1.36
Effective date: March 15, 2007
Amount of last increase: $1.00
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 31,825
Number of tobacco users receiving services: 7,486
Number of tobacco users registering for Web-based services: 913
Number of tobacco users referred to the quitline: 9,507
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $3.26
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 1.82 %
NAQC standard quit rate: 26.00 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Iowa Department of Public Health
Operator of counseling services: National Jewish Health
Funding source(s): CDC and State General Funds
Profile last updated on May 15, 2017
Kansas
Quitline Profile
United States
Quitline: Kansas Tobacco Quitline
Began Operations: November 2003
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Thanksgiving, Christmas, Independence Day
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-800-784-8669
English
2
1-800-784-8669
Spanish
3
1-800-735-2989
TTY
4
1-855-DEJELOYA
Spanish
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, Intrepreter Services with translation in over 140 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 20 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Age; Readiness
To receive medication:
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $1.29
Effective date: July 1, 2015
Amount of last increase: $0.50
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 6,517
Number of tobacco users receiving services: 1,654
Number of tobacco users registering for Web-based services: 477
Number of tobacco users referred to the quitline: 1,776
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $0.41
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.46 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Kansas Department of Health and Environment
Operator of counseling services: Optum
Funding source(s): MSA funds, Federal government
Profile last updated on May 15, 2017
Kentucky
Quitline Profile
United States
Quitline: Quit Now Kentucky
Began Operations: July 2005
Standard Hours of Operation
Monday:
08:00 AM - 01:00 AM
Tuesday:
08:00 AM - 01:00 AM
Wednesday:
08:00 AM - 01:00 AM
Thursday:
08:00 AM - 01:00 AM
Friday:
08:00 AM - 01:00 AM
Saturday:
08:00 AM - 01:00 AM
Sunday:
08:00 AM - 08:00 AM
Closed on:
Thanksgiving, Christmas Day
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) 784-8669
English
2
(855) 335-3569
Spanish
3
(800) 261-6259
TTY
4
(800) 261-6259
Fax
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Mandarin, Cantonese, Korean, Vietnamese, French, Russian, over 150 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
A resident of Kentucky age 15 and older
To receive medication:
a resident of Kentucky, age 18, uninsured, enrolled in counseling
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Bobbye Gray
KY Tobacco Prevention & Cessation Program
(502) 564-9358 x4017
bobbye.gray@ky.gov
Other information:
Smoke-Free Laws
Workplaces: No
Bars: No
Restaurants No
Tobacco Tax Rates
Current cigarette tax rate: $0.60
Effective date: April 1, 2009
Amount of last increase: $0.30
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 7,910
Number of tobacco users receiving services: 3,603
Number of tobacco users registering for Web-based services: 24,098
Number of tobacco users referred to the quitline: 2,270
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $0.20
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.42 %
NAQC standard quit rate: 27.80 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Kentucky Department for Public Health
Operator of counseling services: National Jewish Health
Funding source(s): Federal Government
Profile last updated on May 15, 2017
Louisiana
Quitline Profile
United States
Quitline: Louisiana Tobacco Quitline
Began Operations: September 2000
Standard Hours of Operation
Monday:
07:00 AM - 02:00 AM
Tuesday:
07:00 AM - 02:00 AM
Wednesday:
07:00 AM - 02:00 AM
Thursday:
07:00 AM - 02:00 AM
Friday:
07:00 AM - 02:00 AM
Saturday:
07:00 AM - 02:00 AM
Sunday:
07:00 AM - 02:00 AM
Closed on:
Quitline is closed on Thanksgiving, Christmas and Independence Day
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT NOW
English
2
(800) QUIT NOW
Spanish
3
1-877-777-6534
TTY
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Counseling offered in over 170 languages via Language Line translation services
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
To receive counseling, the caller should be 13 years or older; and indiciate a readiness to quit within 30 days
To receive medication:
To receive tobacco cessation medications, the caller should be 18 years or older, and should have no other contraindications to the medications. FDA approved tobacco cessation medications are available via Louisiana Tobacco Quitline.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Fax-To-Quit LA Program
DHH- Louisiana Tobacco Control Program
(225) 342-9307
brandi.bourgeois@la.gov
Other information:
Health care providers can receive online training in Fax-To-Quit LA Program at Quitwithusla.org
Smoke-Free Laws
Workplaces: Yes
Bars: No
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $1.08
Effective date: July 1, 2015
Amount of last increase: $0.22
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 24,542
Number of tobacco users receiving services: 5,578
Number of tobacco users registering for Web-based services: 1,080
Number of tobacco users referred to the quitline: 1,661
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: Not available
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.77 %
NAQC standard quit rate: 26.90 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Louisiana Department of Health and Hospitals- Tobacco Control Program and Louisiana Public Health Institute (LA Campaign for Tobacco Free Living)
Operator of counseling services: Optum
Funding source(s): CDC, MSA funds and State/Provincial government
Profile last updated on May 15, 2017
Maine
Quitline Profile
United States
Quitline: Maine Tobacco HelpLine
Began Operations: August 2001
Standard Hours of Operation
Monday:
08:00 AM - 12:00 AM
Tuesday:
08:00 AM - 12:00 AM
Wednesday:
08:00 AM - 12:00 AM
Thursday:
08:00 AM - 12:00 AM
Friday:
08:00 AM - 12:00 AM
Saturday:
08:00 AM - 12:00 AM
Sunday:
08:00 AM - 12:00 AM
Closed on:
Independence Day, Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) 207-1230
English
2
(800) QUITNOW
English
3
(855) DEJELO-YA
Spanish
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: AT&T services with translation in over 140 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 10 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
All callers who are Maine residents are eligible for 1-call; eligibility for multiple-call includes: Resident of Maine, Readiness to quit within 30 days.
To receive medication:
Must be enrolled in multi-call program (Resident of Maine, Readiness to quit within 30 days), age 18+, with no medical exclusions. no NRT for those with MaineCare (Maine Medicaid).
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
David Spaulding
Center for Tobacco Independence
(207) 662-7130
spauld@mainehealth.org
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $2.00
Effective date: September 19, 2005
Amount of last increase: $1.00
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 14,604
Number of tobacco users receiving services: 4,567
Number of tobacco users registering for Web-based services: 0
Number of tobacco users referred to the quitline: 5,273
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $14.26
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 2.27 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Partnership for a Tobacco-Free Maine (Maine, CDC, DHHS)
Operator of counseling services: MaineHealth, Center for Tobacco Independence
Funding source(s): State/Provincial government, MSA funds
Profile last updated on May 15, 2017
Maryland
Quitline Profile
United States
Quitline: Maryland Tobacco Quitline
Began Operations: June 2006
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving, Christmas; Early Closure on New Year's and Christmas Eve
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English
2
(800) QUIT-NOW
Spanish
3
(877) 777-6534
TTY
4
1-866-QUIT-4-LIFE
English
5
1-866-784-8454
English
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Via AT&T Language Line
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 15 min
Length of standard follow-up session: 20 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Age 13 or older for phone counseling. Age 18 or older for text and web based support.
To receive medication:
Age 18 or older, while supplies last, and meet basic health requirements.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
MDQuit Resource Center
http://www.mdquit.org/index.php/fax_to_assist/
(410) 455-3628
info@mdquit.org
Other information:
CME credit available.
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $2.00
Effective date: January 1, 2008
Amount of last increase: $1.00
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 28,535
Number of tobacco users receiving services: 8,140
Number of tobacco users registering for Web-based services: 1,589
Number of tobacco users referred to the quitline: 1,769
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $2.73
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 1.23 %
NAQC standard quit rate: 27.80 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Maryland Department of Health and Mental Hygiene
Operator of counseling services: Optum
Funding source(s): State/Provincial government; Federal government
Profile last updated on May 15, 2017
Massachusetts
Quitline Profile
United States
Quitline: Massachusetts Smokers' Helpline
Began Operations: July 1994
Standard Hours of Operation
Monday:
09:00 AM - 07:00 PM
Tuesday:
09:00 AM - 07:00 PM
Wednesday:
09:00 AM - 07:00 PM
Thursday:
09:00 AM - 07:00 PM
Friday:
09:00 AM - 05:00 PM
Saturday:
09:00 AM - 02:00 PM
Sunday:
Closed
Closed on:
New Year's Day, Martin Luther King, President's Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving, Day after Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) 784-8669
English
2
(800) 833-5256
Spanish
3
(800) 943-8284
English/Spanish quit tips
4
(800) 833-1477
Deaf/Hard of hearing
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, AT&T services with translation in over 140 languages
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 40 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
No criteria
To receive medication:
Medical eligibility criteria; Age 18 or over
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 72 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Nanette Vitali/Anna Landau
University of Massachusetts; QuitWorks
(508) 856-4427
nanettem.vitali@umassmed.edu
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $3.51
Effective date: July 31, 2013
Amount of last increase: $1.00
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 5,888
Number of tobacco users receiving services: 2,594
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 9,167
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: Not available
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.37 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Massachusetts Department of Public Health
Operator of counseling services: National Jewish Health
Funding source(s): State/Provincial government, Federal government
Profile last updated on May 15, 2017
Michigan
Quitline Profile
United States
Quitline: Michigan Tobacco Quitline
Began Operations: October 2003
Standard Hours of Operation
Monday:
08:00 AM - 01:00 AM
Tuesday:
08:00 AM - 01:00 AM
Wednesday:
08:00 AM - 01:00 AM
Thursday:
08:00 AM - 01:00 AM
Friday:
08:00 AM - 01:00 AM
Saturday:
08:00 AM - 01:00 AM
Sunday:
08:00 AM - 01:00 AM
Closed on:
Counseling not available on Thanksgiving and Christmas.
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-800-480-7848
English/Spanish
2
1-800-784-8669
English/Spanish
3
1-877-777-6534
TTY
Supported Languages
Counseling offered in: English and Spanish.
Third-party counseling: Japanese, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, Polish—Language Line Services.
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Medicaid, Medicare, Uninsured, County Health Plans, Veterans
To receive medication:
Must be uninsured and over 18, a resident of the state, and no contraindications.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Karen S. Brown
Michigan Department of Community Health
(517) 335-8803
brownks@michigan.gov
Other information:
Fax referral forms and instructions can be viewed and printed at www.michigan.gov/tobacco
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $2.00
Effective date: July 1, 2004
Amount of last increase: $0.75
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: Not available
Number of tobacco users receiving services: Not available
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: Not available
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: Not available
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Michigan Department of Community Health
Operator of counseling services: National Jewish Health
Funding source(s): State/Provincial government, Tobacco tax revenues, Federal government, Insurance company.
Profile last updated on May 15, 2017
Minnesota
Quitline Profile
United States
Quitline: QUITPLAN® Helpline
Began Operations: February 2001
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving and Christmas Day
Telephone Numbers
Line
Phone Number
Language/Subject
1
888-354-PLAN (7526)
English
2
1-855-DEJELO-YA
Spanish
3
1-877-777-6534
TTY
Supported Languages
Counseling offered in: English, Spanish and Mandarin, Cantonese, Korean, Vietnamese (through the Asian Smokers' Quitline)
Third-party counseling: All other languages via interpreter
Deaf/Hard of hearing: TTY relay CA Communication Assistant
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Uninsured or underinsured (no coverage for telephone counseling and/or NRT through health plan)
To receive medication:
4 weeks of NRT through the QUITPLAN Helpline for uninsured and underinsured (no coverage for telephone counseling and/or NRT through health plan) age 18 or older with no medical contraindications. 2 week starter kits available to all Minnesotans age 18 or older with no medical contraindications.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Brianna Longeway
Minnesota Department of Health
(651) 201-5393
callitquits@state.mn.us
Other information:
The MN Clinic Fax Referral Program serves all 6 MN quitlines (5 major health plans and ClearWay MN)
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $3.04
Effective date: January 1, 2015
Amount of last increase: $0.04
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 21,502
Number of tobacco users receiving services: 14,149
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 1,317
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $1.69
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 2.17 %
NAQC standard quit rate: 27.20 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
The Quitline Metrics Section reflects data provided by QUITPLAN Services. QUITPLAN Services provides the QUITPLAN Helpline for uninsured and underinsured (i.e. no insurance coverage for telephone counseling and/or NRT) Minnesotans, and Individual QUITPLAN Services for all adult Minnesotans: NRT Starter Kits, Email and Texting programs, and a printed quit guide. Tobacco users in Minnesota with health insurance are also served by health plan cessation services. The treatment reach reported above does not include those served by the health plans, and therefore underrepresents the true reach for Minnesota’s quitlines. Evaluation footnote: QUITPLAN Services Evaluation was conducted from December 15, 2014 to March 9, 2015 and included callers who registered for services between May and July 2014. The Consent Rate was 84.6% and the Response Rate was 58.3%. Tobacco Tax footnote: Minnesota currently has a small automatic inflator which increases their cigarette tax annually. The last major increase was implemented on July 1, 2013 and the tax increased by $1.60 per pack, which took the tax rate up to $2.83 at that time.
Funder of quitline services: ClearWay Minnesota
Operator of counseling services: Optum
Funding source(s): Minnesota Tobacco Settlement funds
Profile last updated on May 16, 2017
Mississippi
Quitline Profile
United States
Quitline: Mississippi Tobacco Quitline
Began Operations: September 1999
Standard Hours of Operation
Monday:
07:00 AM - 09:00 PM
Tuesday:
07:00 AM - 09:00 PM
Wednesday:
07:00 AM - 09:00 PM
Thursday:
07:00 AM - 09:00 PM
Friday:
07:00 AM - 07:00 PM
Saturday:
09:00 AM - 05:30 PM
Sunday:
Closed
Closed on:
Martin Luther King, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve,Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English/Spanish
2
(800) 969-1393
TTY
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
18 or older, or under 18 with parental/guardian consent.
To receive medication:
Resident of state, 18 years or older, enrollment in counseling, medically stable.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Pamela Luckett
Information & Quality Healthcare
(601) 957-1575
pluckett@iqhquitline.com
Other information:
Smoke-Free Laws
Workplaces: No
Bars: No
Restaurants No
Tobacco Tax Rates
Current cigarette tax rate: $0.68
Effective date: May 15, 2009
Amount of last increase: $0.50
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 13,211
Number of tobacco users receiving services: 2,609
Number of tobacco users registering for Web-based services: 968
Number of tobacco users referred to the quitline: 4,188
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $2.17
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.53 %
NAQC standard quit rate: 44.00 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Mississippi State Department of Health
Operator of counseling services: Information & Quality Healthcare
Funding source(s): State/Provincial government, CDC
Profile last updated on May 15, 2017
Missouri
Quitline Profile
United States
Quitline: Missouri Tobacco Quitline
Began Operations: June 2005
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving and Christmas.
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English/Spanish
Supported Languages
Counseling offered in: English, Spanish, other languages through phone translation service
Third-party counseling: 
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
All tobacco users eligible for multiple calls, except commercially insured tobacco users are redirected to Web-only coaching services
To receive medication:
All tobacco users can receive a 2-week starter pack of OTC NRT (while funding lasts).
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Leslie Murphy
Missouri Dept. of Health &Senior Services
(573) 522-2820
leslie.murphy@health.mo.gov
Other information:
Smoke-Free Laws
Workplaces: No
Bars: No
Restaurants No
Tobacco Tax Rates
Current cigarette tax rate: $0.17
Effective date: October 1, 1993
Amount of last increase: $0.04
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 18,434
Number of tobacco users receiving services: 4,257
Number of tobacco users registering for Web-based services: 995
Number of tobacco users referred to the quitline: 1,476
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $0.53
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.42 %
NAQC standard quit rate: 23.40 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Missouri Department of Health & Senior Services
Operator of counseling services: Optum
Funding source(s): Centers for Disease Control & Prevention
Profile last updated on May 15, 2017
Montana
Quitline Profile
United States
Quitline: Montana Tobacco Quit Line
Began Operations: May 2004
Standard Hours of Operation
Monday:
06:00 AM - 11:00 PM
Tuesday:
06:00 AM - 11:00 PM
Wednesday:
06:00 AM - 11:00 PM
Thursday:
06:00 AM - 11:00 PM
Friday:
06:00 AM - 11:00 PM
Saturday:
06:00 AM - 11:00 PM
Sunday:
06:00 AM - 11:00 PM
Closed on:
Christmas and Thanksgiving
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800)-QUIT-NOW (784-
English/Spanish
Supported Languages
Counseling offered in: English and Spanish
Third-party counseling: Tele-Interpreters-we offer 150 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 20 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Montana Resident
To receive medication:
Montana Resident
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Jeremy Brokaw
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $1.70
Effective date: January 1, 2005
Amount of last increase: $1.00
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 5,828
Number of tobacco users receiving services: 3,020
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 603
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $4.87
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 2.08 %
NAQC standard quit rate: 38.70 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Montana Tobacco Use Prevention Program
Operator of counseling services: National Jewish Health
Funding source(s): MSA/CDC
Profile last updated on May 15, 2017
Nebraska
Quitline Profile
United States
Quitline: Nebraska Tobacco Quitline
Began Operations: July 2006
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English
2
(855) DEJELO-YA
Spanish
3
(877) 777-6534
TTY
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: AT&T services with translation in over 170 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 20 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Nebraska Resident, Age 16 and over
To receive medication:
Offered through Nebraska Medicaid only
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Suzanne Forkner
Tobacco Free Nebraska
(402) 471-0101
suzanne.forkner@nebraska.gov
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $0.64
Effective date: October 1, 2002
Amount of last increase: $0.30
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 7,920
Number of tobacco users receiving services: 1,759
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 2,082
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $0.96
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.76 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Nebraska Department of Health & Human Services
Operator of counseling services: Optum
Funding source(s): Federal government/State Government
Profile last updated on July 27, 2017
Nevada
Quitline Profile
United States
Quitline: Nevada Tobacco Users Helpline
Began Operations: June 1999
Standard Hours of Operation
Monday:
04:00 AM - 11:00 PM
Tuesday:
04:00 AM - 11:00 PM
Wednesday:
04:00 AM - 11:00 PM
Thursday:
04:00 AM - 11:00 PM
Friday:
04:00 AM - 11:00 PM
Saturday:
04:00 AM - 11:00 PM
Sunday:
04:00 AM - 11:00 PM
Closed on:
New Year's Day, Martin Luther King, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Nevada Day, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-800-QUIT-NOW
English/Spanish
2
1-888-866-6642
English/Spanish
3
702-877-0684
English/Spanish
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: 
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 45 min
Length of standard follow-up session: 30 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Nevada resident, 13 years or older, both English or Spanish speakers
To receive medication:
NV resident, 18 years of age, not pregnant Insurance coverage determines duration and availability of medications
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 72 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Debra Kawcak
Divison of Public and Behavioral Health
(775) 684-4261
dkawcak@health.nv.gov
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: No
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $1.80
Effective date: July 1, 2015
Amount of last increase: $1.00
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 4,056
Number of tobacco users receiving services: 1,637
Number of tobacco users registering for Web-based services: 193
Number of tobacco users referred to the quitline: 161
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $0.73
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.45 %
NAQC standard quit rate: 31.20 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Centers for Disease Control and Prevention, CDC Quitline Capacity Funds for Healthy Nevada, FHN Tobacco CORE
Operator of counseling services: National Jewish Health
Funding source(s): Centers for Disease Control and Prevention, CDC Quitline Capacity Funds for Healthy Nevada Tobacco CORE
Profile last updated on May 15, 2017
New Hampshire
Quitline Profile
United States
Quitline: New Hampshire
Began Operations: July 2005
Standard Hours of Operation
Monday:
05:00 AM - 01:00 AM
Tuesday:
05:00 AM - 01:00 AM
Wednesday:
05:00 AM - 01:00 AM
Thursday:
05:00 AM - 01:00 AM
Friday:
05:00 AM - 01:00 AM
Saturday:
05:00 AM - 01:00 AM
Sunday:
05:00 AM - 01:00 AM
Closed on:
New Year's, Martin Luther King, President's Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving, Day after Thanksgiving and Christmas.
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-800-QUIT-NOW
English
2
1-800-833-5256
Spanish
3
1-800-943-8284
English quit tips
4
1-800-943-8284
Spanish quit tips
5
1-800-833-1477
TTY
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: At&T Language Line services with translation in over 140 languages.
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 45 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Age 14+.
To receive medication:
Not available
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 72 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Ann Marie Rakovic
JSI Research and Training Institute, Inc.
(617) 482-9485
arakovic@jsi.com
Other information:
Smoke-Free Laws
Workplaces: No
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $1.78
Effective date: July 1, 2009
Amount of last increase: $0.10
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 2,168
Number of tobacco users receiving services: 1,303
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 1,869
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $1.62
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.81 %
NAQC standard quit rate: 30.70 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: CDCOSH and State of NH
Operator of counseling services: National Jewish Health
Funding source(s): Federal government and State Funds
Profile last updated on May 15, 2017
New Jersey
Quitline Profile
United States
Quitline: New Jersey Quitline
Began Operations: October 2000
Standard Hours of Operation
Monday:
08:00 AM - 03:00 AM
Tuesday:
08:00 AM - 03:00 AM
Wednesday:
08:00 AM - 03:00 AM
Thursday:
08:00 AM - 03:00 AM
Friday:
08:00 AM - 03:00 AM
Saturday:
08:00 AM - 03:00 AM
Sunday:
08:00 AM - 03:00 AM
Closed on:
New Years Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(866) 657-8677
English
2
(866) 257-2971
Deaf/Hard of hearing
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: 
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Resident of NJ, 18 years, Readiness to quit - set quit date within 30 days, Must be registered for Medicaid or currently Uninsured
To receive medication:
Age 18+; NJ resident; 10cig/day or more; Plan to quit within 30 days or recently quit smoker currently using NRT for up to 30 days or recently quit smokers up to 2 weeks and not using NRT; No contraindications ; Agree to quit date callback-while supplies last.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Janis Mayer
New Jersey Office of Tobacco Control
(609) 984-3317
janis.mayer@doh.state.nj.us
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $2.70
Effective date: July 1, 2009
Amount of last increase: $0.125
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 15,645
Number of tobacco users receiving services: 4,392
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 1,589
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $0.33
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.50 %
NAQC standard quit rate: 22.80 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: New Jersey Department of Health and Senior Services
Operator of counseling services: Roswell Park Cancer Institute
Funding source(s): State/Provincial government, Tobacco tax revenues, Federal government
Profile last updated on May 15, 2017
New Mexico
Quitline Profile
United States
Quitline: New Mexico Free Tobacco Help Line
Began Operations: May 2005
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Closed Thanksgiving, Independence, and Christmas Day- closed at 1pm Christmas Eve and 4:30 pm on New Years Eve
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) 784-8669
English
2
(855) 335-3569
Spanish
3
(800) 483-3114
Fax
4
(855) 855-7081
Deaf/Hard of hearing
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: AT&T interpretive services with translation in over 140 languages.
Deaf/Hard of hearing: TTY relay CA Communication Assistant
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 25 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Services available to youth (age 13 and older) adult tobacco users, family and friends of tobacco users and health care providers. Must be ready to quit in the next 30 days.
To receive medication:
Must be age 18 or older, ready to quit within 30 days, participating in counseling and have no contraindications for nicotine replacement therapy.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: No
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $1.66
Effective date: July 1, 2010
Amount of last increase: $0.75
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 17,287
Number of tobacco users receiving services: 6,049
Number of tobacco users registering for Web-based services: 1,788
Number of tobacco users referred to the quitline: 261
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $4.46
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 2.29 %
NAQC standard quit rate: 30.20 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: New Mexico Department of Health
Operator of counseling services: Optum
Funding source(s): State/Provincial government, MSA funds, Federal government
Profile last updated on May 15, 2017
New York
Quitline Profile
United States
Quitline: New York State Smokers' Quitline
Began Operations: June 2000
Standard Hours of Operation
Monday:
09:00 AM - 09:00 PM
Tuesday:
09:00 AM - 09:00 PM
Wednesday:
09:00 AM - 09:00 PM
Thursday:
09:00 AM - 09:00 PM
Friday:
09:00 AM - 05:00 PM
Saturday:
09:00 AM - 05:00 PM
Sunday:
09:00 AM - 05:00 PM
Closed on:
Easter, Memorial Day, Independence Day, Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(866) NY-QUITS
English
2
(866) NY-QUITS
Other than English
3
(866) QUIT-FAX
Fax
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Mandarin, Cantonese, Korean, Vietnamese, French, Russian, AT&T services with translation in over 140 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 10 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
NYS resident
To receive medication:
Age 18+; NYS resident; 10cig/day or more; Plan to quit within 30 days or recently quit smoker currently using NRT for up to 30 days or recently quit smokers up to 2 weeks and not using NRT; No contraindications ; Agree to quit date callback.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Pat Bax
NYS Smokers' Quitline
patricia.bax@roswellpark.org
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $4.35
Effective date: July 1, 2010
Amount of last increase: $1.60
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 134,733
Number of tobacco users receiving services: 51,782
Number of tobacco users registering for Web-based services: 2,834
Number of tobacco users referred to the quitline: 16,954
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $1.39
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 2.35 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: New York State Department of Health
Operator of counseling services: Roswell Park Cancer Institute
Funding source(s): State/Provincial government, Federal government
Profile last updated on May 15, 2017
North Carolina
Quitline Profile
United States
Quitline: QuitlineNC
Began Operations: November 2005
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving, Christmas, New Year's Day
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English/Spanish
2
(877) 777-6534
TTY
3
(855) DEJELO-YA
Spanish
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: AT&T services with translation in over 170 languages
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Any North Carolina resident. Uninsured residents, Medicaid and Medicare insured residents will receive up to 4 proactive coaching sessions. All commercially insured residents will be limited to one coaching session.
To receive medication:
Member of State Health Plan for Teachers and State Employees, Medicaid & Medicare insured or uninsured enrolled in multicall program 18 years of age and older
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Joyce Swetlick
NCDPH Tobacco Prevention and Control Branch
(919) 707-5402
joyce.swetlick@dhhs.nc.gov
Other information:
Smoke-Free Laws
Workplaces: No
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $0.45
Effective date: September 1, 2009
Amount of last increase: $0.10
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 43,605
Number of tobacco users receiving services: 11,754
Number of tobacco users registering for Web-based services: 1,329
Number of tobacco users referred to the quitline: 5,403
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $1.91
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.85 %
NAQC standard quit rate: 36.00 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Tobacco Prevention and Control Branch, Division of Public Health, NC DHHS, State Health Plan for Teachers and State Employees of NC
Operator of counseling services: Optum
Funding source(s): State/Provincial government, Federal government
Profile last updated on May 15, 2017
North Dakota
Quitline Profile
United States
Quitline: NDQuits
Began Operations: September 2004
Standard Hours of Operation
Monday:
07:00 AM - 09:00 PM
Tuesday:
07:00 AM - 09:00 PM
Wednesday:
07:00 AM - 09:00 PM
Thursday:
07:00 AM - 09:00 PM
Friday:
07:00 AM - 07:00 PM
Saturday:
Closed
Sunday:
Closed
Closed on:
New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English/Spanish
2
(866) 388-7848
English/Spanish
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, Mayo/AT&T translation services
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Person must be a ND resident or spend at least half their time in ND.
To receive medication:
8 week supply available to any North Dakota resident (18 and older) who enrolls in counseling and is uninsured or underinsured.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Krista Fremming
North Dakota Department of Health
(701) 328-2315
kfremming@nd.gov
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $0.44
Effective date: July 1, 1993
Amount of last increase: $0.15
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 3,493
Number of tobacco users receiving services: 1,939
Number of tobacco users registering for Web-based services: 1,949
Number of tobacco users referred to the quitline: 849
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $7.82
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 1.93 %
NAQC standard quit rate: 30.50 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: North Dakota Department of Health
Operator of counseling services: National Jewish Health
Funding source(s): State/Provincial government, MSA funds, Federal government
Profile last updated on May 15, 2017
Ohio
Quitline Profile
United States
Quitline: Ohio Tobacco Quit Line
Began Operations: August 2003
Standard Hours of Operation
Monday:
09:00 AM - 12:00 AM
Tuesday:
09:00 AM - 12:00 AM
Wednesday:
09:00 AM - 12:00 AM
Thursday:
09:00 AM - 12:00 AM
Friday:
09:00 AM - 10:00 PM
Saturday:
10:00 AM - 06:30 PM
Sunday:
10:00 AM - 06:30 PM
Closed on:
Thanksgiving, Christmas Eve, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English
2
(800) QUIT-NOW
Spanish
3
(888) 229-2182
Deaf/Hard of hearing
4
800-934-4840
English
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Up to 150 languages from all continents
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 30 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Uninsured, Medicaid recipients, pregnant women or members who’ve signed on to pay through the Ohio Tobacco Collaborative.
To receive medication:
For NRT- Caller must be willing to enroll in the quitline counseling program and make a quit attempt in the next 30 days; must be 18 years of age or older; must not be pregnant; must not have medical contraindications such as cardiovascular disease, etc.;
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $1.60
Effective date: July 1, 2015
Amount of last increase: $0.35
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: Not available
Number of tobacco users receiving services: 6,495
Number of tobacco users registering for Web-based services: 1,283
Number of tobacco users referred to the quitline: 452
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $0.41
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 0.35 %
NAQC standard quit rate: 29.10 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Ohio Department of Health
Operator of counseling services: National Jewish Health
Funding source(s): Federal - CDC
Profile last updated on May 15, 2017
Oklahoma
Quitline Profile
United States
Quitline: Oklahoma Tobacco Helpline
Began Operations: August 2003
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Independence Day, Thanksgiving, Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) 784-8669
English
3
(800) 793-1552
Spanish
4
866-748-2436
Deaf/Hard of hearing
5
877-777-6534
TTY
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, AT&T services with translation in over 140 languages
Deaf/Hard of hearing: Video relay interpreter
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 15 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Age; readiness
To receive medication:
Insured participants are eligible for the single call program and get 2 weeks of patches, gum or lozenge. Uninsured participants are eligible for enrollment in the intensive, proactive program and can receive up to 8 weeks of combination therapy free patches, gum or lozenge.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Paola Klein
Oklahoma Tobacco Research Center
(405) 271-8001 x50474
paola-klein@ouhsc.edu
Other information:
Smoke-Free Laws
Workplaces: No
Bars: No
Restaurants No
Tobacco Tax Rates
Current cigarette tax rate: $1.03
Effective date: January 1, 2005
Amount of last increase: $0.80
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 62,523
Number of tobacco users receiving services: 29,974
Number of tobacco users registering for Web-based services: 19,133
Number of tobacco users referred to the quitline: 13,170
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $6.43
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 4.82 %
NAQC standard quit rate: 30.80 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Oklahoma Tobacco Settlement Endowment Trust, Oklahoma State Department of Health
Operator of counseling services: Optum
Funding source(s): State/Provincial government, Tobacco tax revenues, MSA funds, Federal government
Profile last updated on May 15, 2017
Oregon
Quitline Profile
United States
Quitline: Oregon
Began Operations: November 1998
Standard Hours of Operation
Monday:
04:00 AM - 12:00 AM
Tuesday:
04:00 AM - 12:00 AM
Wednesday:
04:00 AM - 12:00 AM
Thursday:
04:00 AM - 12:00 AM
Friday:
04:00 AM - 12:00 AM
Saturday:
04:00 AM - 12:00 AM
Sunday:
04:00 AM - 05:00 AM
Closed on:
Independence Day, Thanksgiving, Christmas. Early Closures: Christmas Eve (12:00:00), New Year's Eve (15:00:00)
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English
3
(877) 2-NO-FUME
Spanish
4
(877) 777-6534
TTY
Supported Languages
Counseling offered in: English, Spanish, American Sign Language
Third-party counseling: English, Spanish, AT&T Intepretive Services for all other languages
Deaf/Hard of hearing: Direct video to video
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 30 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Multiple calls only: Uninsured; Insured (Medicaid - Oregon Health Plan "Open Card" and CAREAssist) Single call only: Insured (private insurance)
To receive medication:
Age 18+, no medical contraindications
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Shira Pope
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $1.32
Effective date: January 1, 2004
Amount of last increase: $0.01
Callers (Source: NAQC Annual Survey - 2016)
Number of direct calls to the quitline: 15,631
Number of tobacco users receiving services: 5,906
Number of tobacco users registering for Web-based services: 1,842
Number of tobacco users referred to the quitline: 2,276
Calculations (Source: NAQC Annual Survey - 2016)
Amount per smoker spent on services and medications: $1.67
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: 1.80 %
NAQC standard quit rate: 32.00 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Oregon Health Authority
Operator of counseling services: Optum
Funding source(s): State/Provincial government, Tobacco tax revenues, Federal government
Profile last updated on May 15, 2017
Pennsylvania
Quitline Profile
United States
Quitline: Pennsylvania Free Quitline
Began Operations: June 2002
Standard Hours of Operation
Monday:
07:00 AM - 01:00 AM
Tuesday:
08:00 AM - 01:00 AM
Wednesday:
07:00 AM - 01:00 AM
Thursday:
07:00 AM - 01:00 AM
Friday:
07:00 AM - 01:00 AM
Saturday:
07:00 AM - 01:00 AM
Sunday:
07:00 AM - 08:00 AM
Closed on:
Thanksgiving and Christmas
Telephone Numbers
Line
Phone Number
Language/Subject
1
(800) QUIT-NOW
English/Spanish
2
(877) 777-6534
Deaf/Hard of hearing
3
(855) DEJELO-YA
Spanish
4
(877) 724-1090
English
Supported Languages
Counseling offered in: English, Spanish
Third-party counseling: Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, and interpretive services with translation in over 170 languages
Deaf/Hard of hearing: TTY relay CA Communication Assistant
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 15 min
Length of standard follow-up session: 20 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Readiness; Age (14 years and older); Resident of Pennsylvania
To receive medication:
Age (18 years and older); complete medical screening questions
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions