Quebec
Quitline Profile
Canada
Quitline: Ligne j' Arrete
Began Operations: January 2002
Standard Hours of Operation
Monday:
08:00 AM - 09:00 PM
Tuesday:
08:00 AM - 09:00 PM
Wednesday:
08:00 AM - 09:00 PM
Thursday:
08:00 AM - 09:00 PM
Friday:
08:00 AM - 08:00 PM
Saturday:
Closed
Sunday:
Closed
Closed on:
Jan 1 & 2 , Holy Friday, Easter Monday, Patriot Day, St-John-the-Baptist, Confederation Day, Labor Day, Canadian Thanksgiving, Christmas Eve, Christmas, Boxing Day, New Year's Eve
Telephone Numbers
Line
Phone Number
Language/Subject
1
(866) JARRETE (866-5
Other than English
Supported Languages
Counseling offered in: French, English. Upon request in Spanish and in Arabic
Third-party counseling: Service provided by more that 150 Quit Smoking Center in French and English
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 10 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
No criteria to receive counselling but to reveive proactive calls, callers must be ready to quit within 30 days. Perhaps, we offer 2 proactive calls to people who are in reflexion and we also offer more proactive calls to people who have a mental illness in order to support them
To receive medication:
NRT, Zyban and Chantix are offered free since 2000 in Quebec. People are allowed to 1 treatment a year(12 weeks) They can combine gum and patches. We have collective prescription available everywhere in Quebec, phamacist can prescribe free NRT.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within one week
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Different persons/ different providers
Hospitals, Telask, clinics, pharmacies
Other information:
Providers: hospitals, clinics, pharmacies and telask in one case for the ottawa model
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $6.354
Effective date: January 1, 2011
Amount of last increase: $1.271
Callers (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: 14,142
Number of tobacco users receiving services: Not available
Number of tobacco users registering for Web-based services: 329
Number of tobacco users referred to the quitline: 8,757
Calculations (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: $0.94
Amount per smoker spent on media and promotions: Not available
Promotional reach: 0.58 %
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
No quit rate data provided for FY2012.
Funder of quitline services: Ministère de la santé et des services sociaux
Operator of counseling services: Canadian Cancer Society, Ontario
Funding source(s): Unique funder
Profile last updated on January 18, 2016