British Columbia
Quitline Profile
Canada
Quitline: BC Helpline
Began Operations: February 2005
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Open 365 days a year
Telephone Numbers
Line
Phone Number
Language/Subject
1
1 (877) 455-2233
English
2
1 (888) 455-5788
TTY
Supported Languages
Counseling offered in: English, French
Third-party counseling: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, plus more (378 languages)
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 10 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
All British Columbia residents.
To receive medication:
Tobacco cessation medications are available outside of the quitline. Yearly, BC smokers have access to 12-weeks of free nicotine patch/gum/inhaler or ,if they qualify under Pharmacare, subsidized Champix or Zyban. Go to local pharmacist for the free nicotine products.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Suzanne Gaby
BC Lung Association
(250) 655-1983
sgaby@contextresearch.ca
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $8.604
Effective date: February 18, 2009
Amount of last increase: $1.721
Callers (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: 8,500
Number of tobacco users receiving services: 7,824
Number of tobacco users registering for Web-based services: 6,648
Number of tobacco users referred to the quitline: 2,408
Calculations (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: $3.48
Amount per smoker spent on media and promotions: Not available
Promotional reach: 1.50 %
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
No quit rate data provided for FY2012.
Funder of quitline services: Ministry of Health, BC
Operator of counseling services: Sykes
Funding source(s): State/Provincial government
Profile last updated on September 19, 2016