Alberta
Quitline Profile
Canada
Quitline: AlbertaQuits Helpline
Began Operations: August 2002
Standard Hours of Operation
Monday:
08:00 AM - 08:00 PM
Tuesday:
08:00 AM - 08:00 PM
Wednesday:
08:00 AM - 08:00 PM
Thursday:
08:00 AM - 08:00 PM
Friday:
08:00 AM - 08:00 PM
Saturday:
08:00 AM - 08:00 PM
Sunday:
08:00 AM - 08:00 PM
Closed on:
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-866-710-QUIT(7848)
English
2
1-866-332-2322
English
Supported Languages
Counseling offered in: English.
Third-party counseling: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, 180 languages available.
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 25 min
Length of standard follow-up session: 10 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Available free of charge to all Albertans
To receive medication:
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Cindy Connell
Alberta Health Services AlbertaQuits Helpline
(780) 735-3607
cindy.connell@albertahealthservices.ca
Other information:
AlbertaQuits Fax Number - 1.866.979.3553
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $8.879
Effective date: April 8, 2009
Amount of last increase: $2.272
Callers (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: 6,248
Number of tobacco users receiving services: 2,904
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: 1,513
Calculations (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: Not available
Amount per smoker spent on media and promotions: Not available
Promotional reach: 0.39 %
Treatment reach: Not available
NAQC standard quit rate: 26.10 %
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Presently there are no free or reduced cessation medications offered through Alberta Health Services AlbertaQuits Helpline. Time period for quit rate data collection: The evaluation results include tobacco users who registered Sept 1,2010 - August 31,2011. The evaluation surveys were conducted between April 1st, 2011-March 31st, 2012. Consent rate: not applicable (consent for follow-up not asked at registration). Response rate: 42.3%.
Funder of quitline services: Alberta Health Services
Operator of counseling services: Alberta Health Services
Funding source(s): Provincial government
Profile last updated on September 19, 2016
British Columbia
Quitline Profile
Canada
Quitline: BC QuitNow
Began Operations: February 2005
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Open 365 days a year
Telephone Numbers
Line
Phone Number
Language/Subject
1
1 (877) 455-2233
English
2
1 (888) 455-5788
TTY
Supported Languages
Counseling offered in: English, French
Third-party counseling: English, Spanish, Mandarin, Cantonese, Korean, Vietnamese, French, Russian, plus more (378 languages)
Deaf/Hard of hearing: Direct TTY machine
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 10 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
Additional Info:
12-week of free nicotine gum, patch, lozenge or inhaler per calendar is available by going to any pharmacy in BC with a valid Medical Service Plan card. It is distributed in three 4-week supply. Subsidized Champix or Zyban is available to people with low income. This is funded by the BC Ministry of Health. Quitline coaching is not mandatory to receive the free NRT or subsidized prescription medications.
To receive counseling:
All British Columbia residents.
To receive medication:
Tobacco cessation medications are available outside of the quitline. Yearly, BC smokers have access to 12-weeks of free nicotine patch/gum/inhaler or ,if they qualify under Pharmacare, subsidized Champix or Zyban. Go to local pharmacist for the free nicotine products.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Suzanne Gaby
BC Lung Association
(250) 655-1983
sgaby@contextresearch.ca
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $8.604
Effective date: February 18, 2009
Amount of last increase: $1.721
Callers (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: 8,500
Number of tobacco users receiving services: 7,824
Number of tobacco users registering for Web-based services: 6,648
Number of tobacco users referred to the quitline: 2,408
Calculations (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: $3.48
Amount per smoker spent on media and promotions: Not available
Promotional reach: 1.50 %
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
No quit rate data provided for FY2012.
Funder of quitline services: Funded by the British Columbia Ministry of Health and managed through a contract with the British Columbia Lung Association.
Operator of counseling services: Sykes
Funding source(s): Provincial Government Federal Government
Profile last updated on April 26, 2017
Manitoba
Quitline Profile
Canada
Quitline: Smokers' Helpline
Began Operations: April 2003
Standard Hours of Operation
Monday:
08:00 AM - 09:00 PM
Tuesday:
08:00 AM - 09:00 PM
Wednesday:
08:00 AM - 09:00 PM
Thursday:
08:00 AM - 09:00 PM
Friday:
08:00 AM - 06:00 PM
Saturday:
09:00 AM - 05:00 PM
Sunday:
09:00 AM - 05:00 PM
Closed on:
New Year, Good Friday, Easter, Victoria Day, Canada Day, Labor Day, Thanksgiving, Christmas, Boxing Day, Civic Holiday
Telephone Numbers
Line
Phone Number
Language/Subject
1
(877) 513-5333
English
2
(877) 513-5333
Other than English
3
1-866-366-3667
English
4
1-866-527-7383
French
Supported Languages
Counseling offered in: English/French
Third-party counseling: 
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
To receive medication:
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Canadian Cancer Society - Smokers Helpline
(877) 513-5333
info@mb.cancer.ca
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $10.00
Effective date: April 13, 2011
Amount of last increase: $2.00
Callers (Source: NAQC Annual Survey - 2011)
Number of direct calls to the quitline: 614
Number of tobacco users receiving services: 299
Number of tobacco users registering for Web-based services: 209
Number of tobacco users referred to the quitline: 137
Calculations (Source: NAQC Annual Survey - 2011)
Amount per smoker spent on services and medications: $0.16
Amount per smoker spent on media and promotions: $0.11
Promotional reach: 0.10 %
Treatment reach: 0.13 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
***Metrics from 2012 is not being made public.
Funder of quitline services: Health Canada/Manitoba Health, Seniors and Active Living
Operator of counseling services: Canadian Cancer Society, Ontario
Funding source(s): Health Canada/Manitoba Health, Seniors and Active Living
Profile last updated on May 4, 2016
New Brunswick
Quitline Profile
Canada
Quitline: New Brunswick Smokers’ Helpline
Began Operations: November 2002
Standard Hours of Operation
Monday:
09:00 AM - 10:00 PM
Tuesday:
09:00 AM - 10:00 PM
Wednesday:
09:00 AM - 10:00 PM
Thursday:
09:00 AM - 10:00 PM
Friday:
09:00 AM - 07:00 PM
Saturday:
10:00 AM - 06:00 PM
Sunday:
10:00 AM - 06:00 PM
Closed on:
New Years, Family Day, Good Friday, Easter, Victoria Day (3rd Monday in May), Canada Day (July 1st), Civic Holiday (1st Monday in August), Labor Day (1st Monday in September), Thanksgiving (2nd Monday in October) , Christmas and B
Telephone Numbers
Line
Phone Number
Language/Subject
1
(877) 513-5333
English
2
(877) 513-5333
Other than English
Supported Languages
Counseling offered in: English and French.
Third-party counseling: 
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
None (other than must be from province where quitline is funded).
To receive medication:
n/a
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 48 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $7.379
Effective date: March 23, 2011
Amount of last increase: $1.476
Callers (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: 706
Number of tobacco users receiving services: 334
Number of tobacco users registering for Web-based services: 134
Number of tobacco users referred to the quitline: 955
Calculations (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: $0.25
Amount per smoker spent on media and promotions: $0.02
Promotional reach: 0.14 %
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
No quit rate data provided for FY2012.
Funder of quitline services: Department of Wellness, Culture and Sport, New Brunswick.
Operator of counseling services: Canadian Cancer Society, Ontario
Funding source(s): Health Canada, NB Government – Department of Wellness, Culture & Sport, Canadian Cancer Society New Brunswick Division
Profile last updated on January 18, 2016
Newfoundland and Labrador
Quitline Profile
Canada
Quitline: Newfoundland & Labrador Smokers' Helpline
Began Operations: January 2000
Standard Hours of Operation
Monday:
09:00 AM - 09:00 PM
Tuesday:
09:00 AM - 09:00 PM
Wednesday:
09:00 AM - 09:00 PM
Thursday:
09:00 AM - 09:00 PM
Friday:
09:00 AM - 05:00 PM
Saturday:
Closed
Sunday:
Closed
Closed on:
Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving (Monday), Remembrance Day, Christmas Day, Boxing Day
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-800-363-5864
English
Supported Languages
Counseling offered in: English, French (limited time)
Third-party counseling: 
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 15 min
Length of standard follow-up session: 5 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Must be a resident of the province of Newfoundland and Labrador.
To receive medication:
This quitline does not provide medications.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 72 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Newfoundland and Labrador Smokers' Helpline
(800) 363-5864
shl@smokershelp.net
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $8.504
Effective date: March 1, 2013
Amount of last increase: $1.701
Callers (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: 1,324
Number of tobacco users receiving services: 817
Number of tobacco users registering for Web-based services: 265
Number of tobacco users referred to the quitline: 891
Calculations (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: $2.32
Amount per smoker spent on media and promotions: $0.07
Promotional reach: 0.35 %
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Department of Seniors, Wellness and Social Development - Province of Newfoundland & Labrador
Operator of counseling services: Lung Association of Newfoundland and Labrador
Funding source(s): Provincial government
Profile last updated on March 2, 2017
Northwest Territories
Quitline Profile
Canada
Quitline: NWT Quitline
Began Operations: July 2010
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-866-286-5099
English
2
1-866-366-3667
English
Supported Languages
Counseling offered in: English
Third-party counseling: Chipewyan (De¨ne Suline´ Yatie´), Cree (Nehiyawewin), Gwich’in, Inuinnaqtun, Inuktitut, Inuvialuktun, North Slavey (Sahtu´ot’ine Yati´), South Slavey (Dene Zhatie´), Tlicho, French
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 10 min
Length of standard follow-up session: 20 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
All residents of the NWT
To receive medication:
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $9.779
Effective date: April 1, 2011
Amount of last increase: $1.956
Callers (Source: NAQC Annual Survey)
Number of direct calls to the quitline: Not available
Number of tobacco users receiving services: Not available
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: Not available
Calculations (Source: NAQC Annual Survey)
Amount per smoker spent on services and medications: Not available
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
Funder of quitline services: Health Canada
Operator of counseling services: Sykes
Funding source(s): Health Canada
Profile last updated on November 7, 2016
Nova Scotia
Quitline Profile
Canada
Quitline: Canadian Cancer Society's Smokers' Helpline
Began Operations: November 2002
Standard Hours of Operation
Monday:
09:00 AM - 10:00 PM
Tuesday:
09:00 AM - 10:00 PM
Wednesday:
09:00 AM - 10:00 PM
Thursday:
09:00 AM - 10:00 PM
Friday:
09:00 AM - 07:00 PM
Saturday:
10:00 AM - 06:00 PM
Sunday:
10:00 AM - 06:00 PM
Closed on:
New Year, Good Friday, Easter, Victoria Day, Canada Day, Labor Day, Thanksgiving, Christmas, Boxing Day, Civic holiday
Telephone Numbers
Line
Phone Number
Language/Subject
1
(877) 513-5333
English
2
(877) 513-5333
Other than English
Supported Languages
Counseling offered in: English, French
Third-party counseling: 
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
To receive medication:
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 72 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Claire Richardson
Canadian Cancer Society- Nova Scotia
(902) 423-6183
claire.richardson@ns.cancer.ca
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $9.009
Effective date: June 3, 2009
Amount of last increase: $1.802
Callers (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: Not available
Number of tobacco users receiving services: 321
Number of tobacco users registering for Web-based services: 178
Number of tobacco users referred to the quitline: 370
Calculations (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: $0.51
Amount per smoker spent on media and promotions: Not available
Promotional reach: 0.22 %
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
No quit rate data provided for FY2012.
Funder of quitline services: Healthy Communities of the Nova Scotia Department of Health and Wellness
Operator of counseling services: Canadian Cancer Society, Ontario
Funding source(s): Federal government, Non-government organization
Profile last updated on January 18, 2016
Nunavut
Quitline Profile
Canada
Quitline: 3NUQUIT
Began Operations: July 2010
Standard Hours of Operation
Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM
Closed on:
Telephone Numbers
Line
Phone Number
Language/Subject
1
1-866-368-7848
English
Supported Languages
Counseling offered in: English
Third-party counseling: Inuktitut, Inuinnaqtun and French
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 0 min
Length of standard follow-up session: 0 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
To receive medication:
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 24 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Frankie Best
Department of Health
(867) 975-5728
fbest@gov.nu.ca
Other information:
P.O. BOX 1000, STN 1000, IQALUIT, NU X0A 0H0
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $8.879
Effective date: December 15, 2006
Amount of last increase: $1.776
Callers (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: Not available
Number of tobacco users receiving services: Not available
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: Not available
Calculations (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: Not available
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
No quit rate data provided for FY2012.
Funder of quitline services: Health Canada
Operator of counseling services: Sykes
Funding source(s): Health Canada
Profile last updated on May 5, 2016
Ontario
Quitline Profile
Canada
Quitline: Ontario Smokers' Helpline
Began Operations: April 2000
Standard Hours of Operation
Monday:
08:00 AM - 09:00 PM
Tuesday:
08:00 AM - 09:00 PM
Wednesday:
08:00 AM - 09:00 PM
Thursday:
08:00 AM - 09:00 PM
Friday:
08:00 AM - 06:00 PM
Saturday:
09:00 AM - 05:00 PM
Sunday:
09:00 AM - 09:00 AM
Closed on:
New Year's Day, Family Day, Good Friday, Easter Monday, Victoria Day (3rd Monday in May), Canada Day (July 1st), Civic Holiday (1st Monday in Aug), Labour Day (1st Monday in Sept), Thanksgiving (2nd Monday in Oct) , Christmas and Boxing Day
Telephone Numbers
Line
Phone Number
Language/Subject
1
(877) 513-5333
English
2
(877) 513-5333
French
3
(877) 513-5333
Other than English
Supported Languages
Counseling offered in: English and French
Third-party counseling: Languages other than English and French offered through translator
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 25 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
Additional Info:
A sample package of nicotine gum provide to eligible clients
To receive counseling:
None, other than must be a resident of Ontario.
To receive medication:
n/a
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 72 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Regional Coordinator (varies by region)
Smokers' Helpline
(877) 513-5333
smokershelpline@ontario.cancer.ca
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $6.121
Effective date: February 1, 2006
Amount of last increase: $1.224
Callers (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: 12,614
Number of tobacco users receiving services: 4,348
Number of tobacco users registering for Web-based services: 9,238
Number of tobacco users referred to the quitline: 18,200
Calculations (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: $0.81
Amount per smoker spent on media and promotions: $0.26
Promotional reach: 0.23 %
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
No quit rate data provided for FY2012.
Funder of quitline services: Ministry of Health and Long-term Care
Operator of counseling services: Canadian Cancer Society, Ontario
Funding source(s): State/Provincial government
Profile last updated on October 18, 2016
Prince Edward Island
Quitline Profile
Canada
Quitline: PEI Smokers' Helpline
Began Operations: January 2003
Standard Hours of Operation
Monday:
09:00 AM - 10:00 PM
Tuesday:
09:00 AM - 10:00 PM
Wednesday:
09:00 AM - 10:00 PM
Thursday:
09:00 AM - 10:00 PM
Friday:
09:00 AM - 07:00 PM
Saturday:
10:00 AM - 06:00 PM
Sunday:
10:00 AM - 06:00 PM
Closed on:
New Year, Good Friday, Easter, Victoria Day, Canada Day, Labor Day, Thanksgiving, Christmas, Boxing Day, Civic Holiday
Telephone Numbers
Line
Phone Number
Language/Subject
1
(877) 513-5333
English
Supported Languages
Counseling offered in: English, French
Third-party counseling: 
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
Why you should call? * you want to quit * you're thinking about quitting * you've quit and you need support * you've quit for a while but now you're smoking again * you don't want to quit * you want to help someone you know quit * you think you should quit sometime, but you're not ready now
To receive medication:
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within one week
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $8.254
Effective date: April 7, 2011
Amount of last increase: $1.651
Callers (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: Not available
Number of tobacco users receiving services: Not available
Number of tobacco users registering for Web-based services: 94
Number of tobacco users referred to the quitline: Not available
Calculations (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: Not available
Amount per smoker spent on media and promotions: $1.79
Promotional reach: Not available
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
No quit rate data provided for FY2012.
Funder of quitline services: Canadian Cancer Society, PEI Division
Operator of counseling services: Canadian Cancer Society, Ontario
Funding source(s): Federal/Provincial governments
Profile last updated on January 18, 2016
Quebec
Quitline Profile
Canada
Quitline: Ligne j' Arrete
Began Operations: January 2002
Standard Hours of Operation
Monday:
08:00 AM - 09:00 PM
Tuesday:
08:00 AM - 09:00 PM
Wednesday:
08:00 AM - 09:00 PM
Thursday:
08:00 AM - 09:00 PM
Friday:
08:00 AM - 08:00 PM
Saturday:
Closed
Sunday:
Closed
Closed on:
Jan 1 & 2 , Holy Friday, Easter Monday, Patriot Day, St-John-the-Baptist, Confederation Day, Labor Day, Canadian Thanksgiving, Christmas Eve, Christmas, Boxing Day, New Year's Eve
Telephone Numbers
Line
Phone Number
Language/Subject
1
(866) JARRETE (866-5
Other than English
Supported Languages
Counseling offered in: French, English. Upon request in Spanish and in Arabic
Third-party counseling: Service provided by more that 150 Quit Smoking Center in French and English
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 10 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
No criteria to receive counselling but to reveive proactive calls, callers must be ready to quit within 30 days. Perhaps, we offer 2 proactive calls to people who are in reflexion and we also offer more proactive calls to people who have a mental illness in order to support them
To receive medication:
NRT, Zyban and Chantix are offered free since 2000 in Quebec. People are allowed to 1 treatment a year(12 weeks) They can combine gum and patches. We have collective prescription available everywhere in Quebec, phamacist can prescribe free NRT.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within one week
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Different persons/ different providers
Hospitals, Telask, clinics, pharmacies
Other information:
Providers: hospitals, clinics, pharmacies and telask in one case for the ottawa model
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $6.354
Effective date: January 1, 2011
Amount of last increase: $1.271
Callers (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: 14,142
Number of tobacco users receiving services: Not available
Number of tobacco users registering for Web-based services: 329
Number of tobacco users referred to the quitline: 8,757
Calculations (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: $0.94
Amount per smoker spent on media and promotions: Not available
Promotional reach: 0.58 %
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
No quit rate data provided for FY2012.
Funder of quitline services: Ministère de la santé et des services sociaux
Operator of counseling services: Canadian Cancer Society, Ontario
Funding source(s): Unique funder
Profile last updated on January 18, 2016
Saskatchewan
Quitline Profile
Canada
Quitline: Smokers' Helpline
Began Operations: May 2003
Standard Hours of Operation
Monday:
07:00 AM - 07:00 PM
Tuesday:
07:00 AM - 07:00 PM
Wednesday:
07:00 AM - 07:00 PM
Thursday:
07:00 AM - 07:00 PM
Friday:
07:00 AM - 04:00 PM
Saturday:
07:00 AM - 03:00 PM
Sunday:
07:00 AM - 03:00 PM
Closed on:
New Year, Good Friday, Easter, Victoria Day, Canada Day, Labor Day, Thanksgiving, Christmas, Boxing Day, Civic Holiday
Telephone Numbers
Line
Phone Number
Language/Subject
1
(877) 513-5333
English
Supported Languages
Counseling offered in: English, French
Third-party counseling: 
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
To receive medication:
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  No
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Other information:
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $8.879
Effective date: March 25, 2010
Amount of last increase: $1.776
Callers (Source: NAQC Annual Survey - 2011)
Number of direct calls to the quitline: 552
Number of tobacco users receiving services: 242
Number of tobacco users registering for Web-based services: 221
Number of tobacco users referred to the quitline: 54
Calculations (Source: NAQC Annual Survey - 2011)
Amount per smoker spent on services and medications: $0.04
Amount per smoker spent on media and promotions: $0.12
Promotional reach: 0.13 %
Treatment reach: 0.14 %
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
***Metrics for 2012 is not being made public.
Funder of quitline services: Canadian Cancer Society and Heart & Stroke Foundation of Saskatchewan
Operator of counseling services: Canadian Cancer Society, Ontario
Funding source(s): Not provided
Profile last updated on January 18, 2016
Yukon
Quitline Profile
Canada
Quitline: Yukon Smokers’ Helpline
Began Operations: July 2010
Standard Hours of Operation
Monday:
05:00 AM - 06:00 PM
Tuesday:
05:00 AM - 06:00 PM
Wednesday:
05:00 AM - 06:00 PM
Thursday:
05:00 AM - 06:00 PM
Friday:
05:00 AM - 03:00 PM
Saturday:
06:00 AM - 02:00 PM
Sunday:
06:00 AM - 02:00 PM
Closed on:
New Years, Family Day (3rd Monday in February), Good Friday, Easter, Victoria Day (3rd Monday in May), Canada Day (July 1st), Civic Holiday (1st Monday in August), Labor Day (1st Monday in September), Thanksgiving (2nd Monday in October), Christmas and Boxing Day.
Telephone Numbers
Line
Phone Number
Language/Subject
1
(877) 513-5333
English
2
(877) 513-5333
Other than English
Supported Languages
Counseling offered in: English, French
Third-party counseling: none
Deaf/Hard of hearing: 
 
Phone Counseling
Types:
brief intervention
single-session
multi-session (client-initiated)
multi-session (counselor-initiated)
Text Msg to cell phone (two-way)
Text Msg to cell phone (one-way)
Length of standard first session: 20 min
Length of standard follow-up session: 15 min
Counseling session topics:
tobacco history
developing a quit plan
setting a quit date
withdrawal symptoms
relapse prevention
weight gain
use of cessation medication
stress management
other
Web-Based Services
quitline information
cessation information
self-help tools
automated e-mail messages
interactive counseling
chat rooms
Cessation Medications
Free Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Discounted Medications
patch
gum
lozenge
nasal spray
inhaler
varenicline
bupropion
Distribution Methods
voucher
by mail
Other Services
voicemail with callbacks
recorded self-help messages
referral to other health services
mailed info or self-help resources
To receive counseling:
None, other than must be from Yukon.
To receive medication:
Callers can be referred to local programming where NRTs are offered for free under certain conditions.
Specialized Materials
youth, under 18
youth, 18-25
older tobacco users, 55+
smokeless tobacco users
pregnant tobacco users
multiple addictions
racial/ethnic populations
lesbian, gay, bisexual or transgender
chronic health conditions
low socioeconomic status or Medicaid
low literacy
other
mental health disorders including psychiatric conditions
Fax or electronic referral program:  Yes
Person(s) eligible to refer patients:
certified or trained fax referral providers
clinicians or non-clinicians in a healthcare setting
clinicians or non-clinicians in a community-based organization
other
Available referral methods:
faxed form
e-mail or online
EMR with electronic submission
Tobacco users can be referred if they:
are thinking about quiting
indiciate a readiness to quit within 30 days
are ready to make a quit attempt
are quit and seek help to stay quit
Referred patients contacted within:  Within 72 hours
Other services available to referring providers:
quitline and/or referral brochures
customized referral/consent forms
patient progress reports
customized provider feedback reports
staff training
quitline/referral program newsletter
Referral program contact:
Support is the Key Smoking Cessation Fax Referral
Yukon Government, Health Promotion Unit
Other information:
All fax forms are faxed to 1-867-456-6502
Smoke-Free Laws
Workplaces: Yes
Bars: Yes
Restaurants Yes
Tobacco Tax Rates
Current cigarette tax rate: $7.879
Effective date: July 1, 2008
Amount of last increase: $1.576
Callers (Source: NAQC Annual Survey - 2012)
Number of direct calls to the quitline: Not available
Number of tobacco users receiving services: Not available
Number of tobacco users registering for Web-based services: Not available
Number of tobacco users referred to the quitline: Not available
Calculations (Source: NAQC Annual Survey - 2012)
Amount per smoker spent on services and medications: Not available
Amount per smoker spent on media and promotions: Not available
Promotional reach: Not available
Treatment reach: Not available
NAQC standard quit rate: Not available
NOTE: Additional quitline data is available online at www.naquitline.org/data/
Context for quitline metrics:
No quit rate data provided for FY2012.
Funder of quitline services: Yukon Government
Operator of counseling services: Canadian Cancer Society, Ontario
Funding source(s): Health Canada (Tobacco Control Program) and Yukon Government, Dept of Health and Social Services
Profile last updated on January 24, 2017